Customer Service High School

Phillip Hector

*** ******* *** * **** 239-***-****

Lehigh Acres, FL 33974 Cell 239-***-****

Email: abjfqo@r.postjobfree.com

Objective

To find long-term employment that will allow me to grow with a company and

gain valuable experience.

Skills

. Proficient with Windows and a wide variety of Windows-based programs

. Re-built computers and performed system repairs

. Configured routers and switches as part of Cisco Networking Academy

hands-on training

. Utilized MS Word, Excel, and Outlook (ver. 2003, ver. 2007)

. Operated multi-line switchboard with 100+ extensions

. Gained team leadership experience by providing training to fellow

employees

Education

. High Tech North - Enrolled in Cisco Networking Academy Program - est.

date of completion: November 2010

. Edison Community College - Attended Fall 2005 to Spring 2006 and

Spring 2009 to Fall 2009

. High School Diploma, Lehigh Senior High School - May 2001

Experience

Reservations Agent October 2008 - November 2009

West Wind Inn Sanibel, FL

. Explained and promoted hotel facilities

. Booked guest reservations from many different sources

. Managed online rates and availability

. Assisted in setting up various packages, discounts and other

promotions

. Corresponded with guests via email, phone, and fax in a timely and

efficient manner

. Was instrumental in hotel operating system change-over

Customer Service Representative December 2006 - January 2008

Merrill Corporation Saint Cloud, MN

. Supported customers in using an interactive website

. Took and processed customer orders

. Used MS Word, Excel, and Outlook (ver. 2003)

. Dealt with high-volume incoming phone calls; corresponded with

customers via phone, email

Front Desk Agent November 2005 - June 2006

West Wind Inn Sanibel, FL

. Greeted guests at the front desk; performed check in/check out

procedures

. Booked guest reservations

. Was instrumental in hotel operating system change-over

. Trained other employees on new computer software

Reservations Agent May 2004 - August 2005

Tween Waters Inn Captiva, FL

. Booked guest reservations

. Coordinated advertising campaign with the marketing department

. Backed up the front desk; operated multi-line switchboard with over

100 extensions

References are available upon request.

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