Customer Service Data Entry
Resume:
LORI A. POPLIN
Garland, Texas 75042-8321
abjfql@r.postjobfree.com Cell 214-***-**** Home/Fax 972-***-****
OBJECTIVE
Obtain a position that utilizes my experience in all phases of office
clerical, customer service, data entry or payroll associated duties to
positively contribute to the efficiency of a company.
BACKGROUND SUMMARY
Over 20 year's experience with diverse background in clerical, customer
service, data entry, preparing hourly payroll for processing, experience
with garnishments/child support orders, back-up receptionist. Additional
strengths include being dependable, honest, excellent attendance, team
player.
PROFESSIONAL HISTORY
BRINKER INTERNATIONAL PAYROLL COMPANY Dallas, Texas
June 1994 - March 2009 (dates include a family emergency leave of absence)
(Parent company for Chili's, On The Border, Maggiano's and Macaroni Grill)
POSITION: Supplier Partner Support
Performed timely and accurate entry of confidential data into AS400
including:
Set up new vendors
Entered W-9 information for new vendors
Set up EFT (electronic funds transfer) information on new vendors
Researched, corrected and reissued vendor EFT payments rejected by the
vendor's banks
Monitored and distributed high volume vendor hotline calls and emails to
appropriate specialists
Internal distribution of vendor mail
Distributed manual checks daily
Trained contract worker during outsource handoff
POSITION: Payroll Data Entry/Special Processing Team
Responsible for providing direct support to stores thru data entry
(PeopleSoft/AS400) including
accurate compliance of multiple state and federally required payroll forms.
Keyed into PeopleSoft the following employee forms:
W-4's
W-5's
State forms
Family Fund forms
Entered employee direct deposit information
Entered employee pay card information
Entered new hires for hourly payroll
Tracked Connecticut tip statements reports
Opened weekly payroll packages from stores
Provided customer service for stores and employees by phone and email
LORI A. POPLIN
Page two
POSITION: Garnishment Specialist
Entered court ordered garnishments as well as child support into payroll
database
Responded via phone and email as well as paper documents to courts and
attorneys queries
Provided customer service to managers and employees
Requested payments of garnishment checks
Reconciled garnishment accounts
POSITION: Hourly Payroll Specialist
Prepared 35-40 stores hourly payrolls weekly for processing
Provided customer service to stores managers and employees by phone and
Researched and reconciled store payroll discrepancies monthly
Processed manual payroll checks
Requested insurance deduction refunds
Distributed via overnight currier, weekly payrolls to stores
ELECTRIC DATA SYSTEMS Plano, Texas
1989 -1993
POSITION: Payroll Clerk
Prepared hourly payroll for processing
Processed employees direct deposit forms
Customer service via phone
Distributed via overnight currier, weekly payrolls
UNIVERSAL RESOURCES CORPORATION Dallas, Texas
1979 - 1989
POSITION: Senior Payroll Clerk
Processed hourly and salaried payroll for three companies with 300+
employees in five states
Filed state and federal payroll reports and deposits
Maintained current personnel files
Prepared and distributed required payroll forms and documentation
Reconciled payroll account statements
Prepared daily bank deposits
Back-up receptionist
EDUCATION
Milford High School, Milford, CT
SKILLS
Working knowledge of:
Excel, Word, Outlook
AS400, PeopleSoft
10-key
Typing 55 wpm
Contact this candidate