Software Manager

Jack Ziniewicz

*** ****** **** ****

Buffalo Grove, IL 60089

Cell: 847-***-****

Home: 847-***-****

**********@*****.***

Qualification Summary

Extensive abilities in operations and technology related to

banking/financial applications and related software. Excellent

attention to detail and organizational skills. Able to

prioritize and take initiative in order to effectively manage

time and meet service levels. Reliable, quick learner prepared

to adapt to new technologies and environments that can support

others to do the same. A self-starter who works well

independently and works effectively in a team setting.

Technical Skills

Windows XP, Active Directory, Ghost, System Mechanic, Remote

Desktop, Remote Assistance, PC Anywhere, Footprints Ticketing

System, Cisco Call Manager Administrator, Packeteer, NetOp,

What's Up Gold, Microsoft Word, Microsoft Excel, Microsoft

Outlook, Talon, ITI Platform, ITI Premier, Director Client, Net

Meeting, Adobe Reader 9.0, Track-It!

Experience

March 1999 - West Suburban Bank

Lombard, IL

February 2009 Computer/Network Support Technician

. Responsible for maintaining 10 universal bank-wide

software and hardware systems at current release

and support levels

. Maintained 200 automated banking forms to achieve

compliance and ease/speed of use.

. Resolved software and hardware issues for 600 end-

user computer systems, 100 printers, 76 ATM and 64

gift card machines

. Provided Tier 2 technical support for resolution

of network connectivity issues on site or through

Remote Assistance

. Conducted individual and small group training for

Word, Excel, and proprietary banking systems

. Tested software programs and hardware to ensure

quality and functionality

. Worked with vendors to implement new

software/hardware applications

. Used online ticketing/help desk environment to

access support requests

. Supported 33 branches and over 600 users remotely

and on-site using PC Anywhere for remote access

. Used Track-It to update and maintain equipment

inventory

March 1997 - United Parcel Service

Chicago, IL

March 1999 Technology Support Technician

. Provided end-user support in software and hardware

. Provided tech support to various UPS facilities

. Trained new support employees

. Had a 6 month rotation at UPS Technical Call

Center, remotely supporting end-users and field

technicians

May 1990 - Northwestern Savings and Loan

Chicago, IL

March 1997 Personal Banker

. Opened, maintained, and closed customer accounts

. Assisted customers in selecting bank products

. Trained new personal bankers

. Cross-sold bank services

Education

December 1996 Wright College Chicago,

IL

Associates Degree in Computer Science

June 1997 Computer Learning Center Chicago,

IL

Network Administration Certificate

References Available Upon Request

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