Project Customer Service

KAREN WILLIAMS

**** ******* ***********, ** ***** 940-***-****

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Professional Summary:

Ability to learn to effectively use other software to administer programs

Outstanding organization and follow up skills

Extensive customer service experience

Ability to multi task in a fast paced environment

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WORK EXPERIENCE

BCI Communication Arlington TX

April, 2010 – July, 2010

Project Coordinator/Documentation Control

As the Project Coordinator / Documentation Controller it was my responsibility to operate and

maintain the day to day functions of coordinating all bid support, job folders / close outs, company

filing system, travel, implementation of administrative directives and various other submittals. As

the Project Coordinator I supported the work of several Project Managers, Construction Manager,

Foremen and all office personnel to enhance construction efforts on multiple simultaneous

projects.

T Mobile / Nokia (GTL USA) Frisco TX

February, 2008 September, 2008 & February, 2009 – July, 2009

Project Coordinator/Documentation Control

Reviewed, scanned and uploaded all site documentation for 790 sites for the 3G Project in the

DFW market, such as Site Surveys, Site Audits and Design Packages, all NTP's, Leasing

Reviews, Building Permits and Construction Drawings, along with all attachments associated with

the site. Created and maintained an Excel spreadsheet tracker for all sites with activity. Maintained

and distributed records for equipment returns and Site Integration Abort forms. Scan and upload

all invoices into T Mobile's database. Upload and filed all Closeout Packages from Contractor's

once the site is complete, including the Punchlist and Site Inspection. Create the MOPS, BOM

and RFDS Sheets for UMTS NLP1 Infill, NLP2 and the NLP3 sites. Track and maintain the End to

End progress daily. Maintain all Contractors' file making sure all COI (Certificate of Insurance) are

current in MSA folder. If they do not, I contacted the contractor to get the problem corrected. Also,

maintained the Master Construction Service Agreement Amendment(s). Processed and mailed all

Amendments and the Leases to Landlords, Contractors and/or T Mobile Corporate Office for

execution. Upon receiving them back, I processed and uploaded them into the system. Scan and

upload all utility invoices.

Ericsson (Fusion Solutions) Plano TX

April, 2006 September, 2007

Project Coordinator/Administration

Created and maintained invoices in Einstein (Ericsson's version of Quickbook) for the GSM

Integration Project and the NTX UMTS Phase 4 Project in the Dallas Market. Assisted with

maintaining site by site expenditure tracking by utilizing the EF&I Decommissioning Budget

Tracker (tracked equipment from decommissioned 700+ sites). Created, tracked and maintained

all invoicing including change order approvals/rejections, and authorization of payment to our Sub

Contractors. Ensured Project Managers were up to date on project close out documentation as

well as validating contents were properly uploaded in the customer database. Heavily involved

with creating and maintaining EF&I and Civil's Decommissioning Work Authorization (WA's)

requirements for AT&T. Assisted with the completion packages for a major AT&T UMTS project.

Involved with the Fine Edge Phase 1 project. Maintaining all invoicing issue's, including Change

Orders approvals/rejections and authorization of payment to the Sub Contractors. Maintaining and

updating the Fine Edge master tracker. Uploading all documents from the customer's database to

Ericsson's share drive. Created all Fine Edge documentation and photo library folder's into Siterra

(AT&T's Project Management Tool). Accounting Tetrs Real Estate

TETRS – Denton, TX

July, 2005 April, 2006

Accounting

Responsible for Accounts Payable, Receivable and Invoicing for all Wells Fargo Banks throughout

Texas. Created invoices for the appropriate companies, billing them for Title Insurance Premiums.

Managed phone calls from Bank Branches to amend the Title Insurance Premiums. Cut checks

for the County Clerk Offices for all documents that are filed with the State of Texas. Assist in

sorting the mail and ordering supplies, help organize catered lunches for the entire company.

EDUCATION

Callisburg High School Callisburg – Texas, 1993

High School Diploma

Project Management Training – Ericsson, Inc.

Project Guide Training – Ericsson, Inc.

References available upon request

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