Project Manager Quality Assurance

SHAH A. MOHAMMED

** * * * * * * N D S T

HOMESTEAD, FL 33033

C E L L : ( 78 6 ) 2 5 5 9 717

S H A H A M O H A M ME D @YA H O O . C O M

SUMMARY

Resourceful, results driven, and highly motivated professional with over 10 years

of experience in Information Technology, 5 years within Healthcare and 7 years

leading full lifecycle IT Projects. Researched and design new processes via

several methodologies with emphasis on Quality Assurance, Project Management,

and Team management. Excellent organizational, planning, interpersonal, and

communication skills. Extremely hard worker and fast learner.

PROFESSIONAL SUMMARY OF OVERALL ACCOMPLISHMENTS

• Defined and implemented a complete software management and release

process, which included policies and procedures for source code control

management, a software versioning scheme, a release management

process, product life support policies, and processes for validating patches

and maintenance releases.

• Research, Design, and Oversee System Integration software via HL7 to

various healthcare EMR’s (Epic, Cerner, McKesson, etc).

• Built and managed small and large IT projects from the ground up across

several IT Platform and several industry.

• Improve federal housing programs to allow continuity of housing services

and programs to the public sector.

• Oversee the coordinated management of multiple related projects

directed toward strategic business and other organizational objectives.

• Created several software quality assurance management systems that

included quality measurements, testing methodologies, and developed and

implementing automation strategies with commercial and open source

tools.

• Effectively managed yearly budgets for small and large organizations.

Relationship Management via credibility, establish rapport, and

•

maintain communication with stakeholders, Customers, Vendors and C

level executives internationally.

• Managed projects involving diverse set of technologies and

Methodologies to include WaterFall, SCRUM, AGILE, ITIL, Global

ERP’s, TFS, Microsoft Suits (Microsoft Project, Visio, C/C++/C#, UNIX,

Windows, .NET Frameworks, XML, TCP/IP, SQL, Oracle, MSSQL,

SMS, etc.).

• Overall Process Improvement via Six Sigma concepts to increase

productivity, decrease cost, generate new revenue streams, improve

quality, streamline efforts and innovate global changes.

EMPLOYMENT HISTORY

2010 – Present Kaplan University Ft. Lauderdale, FL 33309

Senior Manager/Senior Project Manager

Organization Accomplishments:

Implemented Lean process with annual savings of $1.5 million.

Research and implement companywide software to include change

management, self service, Incident Management, Problem Management,

Service Request Access and Asset Tracking.

- Research and design current infrastructure to include Virtualization of

system servers utilizing SAS business model.

Configuration Management (CM) and Overall Responsibilities:

- Leadership through senior analyst to increase and identify new business

process and resolution

- Centralize support process to alleviate delays, improve reporting, and

manage workload.

- Provide strategic solutions to the business via integration, workflows, and

methodologies.

- Owner of 3rd party application integration and support for commercial

application including CampusVue Management

- Virtualization of E Commerce and Web architect design.

- Develops and maintains objectives and timetables.

- Monitors operations to ensure all relevant stakeholders have an accurate

understanding of the current status and maturity of the underlying workflow

procedures and processes both internal and external that support the

product.

2006 – 2010 Pediatrix Medical Group/MEDNAX Sunrise, FL 33323

Director of Clinical Application/Senior Project Manager

Built and manage organizations that provided critical services (Configuration

Management, Quality Assurance (QA), and Product Documentation) to the

engineering organization for the development and release of Healthcare software

and services.

Organization Accomplishments:

Increase offsite locations from 147 to 275; as a result increase company

revenue from 58% to 92% overall.

Transition main internal application from unsecure platform to a stable Tier

architecture which reduce development cycles, modulized the application,

and increase implementation cycles.

- Increase financial services of procedures and treatment provided to patients

for new revenue streams.

Implement PMO to support project portfolio and project management.

- Define and Instantiate SDLC to increase productivity, reduces risk, and

minimizes cost.

- Lead and develop a team of Developers, Dev/QA, QA, Implementation staff

though team building, coaching, mentoring and providing overall company

alignment to promote accountability, drive, and project ownership.

Configuration Management (CM) and Overall Responsibilities:

- Manage the CM organization which was responsible for source code control

management, product release management, and product development tools.

- Developed project management tools/process to facility project management

tracking and accountability between life cycle phases.

Consult with vendors developing software that supports data collection,

management and integration

Work with Neonatologist, surgeons and other clinical staff to identify

clinical needs via automated systems while strategically growing the

business and generating new revenue.

Define and initiate projects, and assign Project Managers to manage cost,

schedule, and performance of component projects, while working to ensure

the ultimate success and acceptance of the program.

Lead EDI System Integration via HL7 to various EMR/HIM (Epic, Cerner,

McKesson, etc).

Research and Development for healthcare incentive commissions to include

CCHIT, and HCA standards.

Provided training and release notes of application enhancements to

physicians and clinical staff.

2003 – 2006 TekSystem/Motorola Sunrise, FL 33323

Senior Project Manager/New Product

Reporting via DPM.

Analysis on existing business workflows and identify/recommend process

improvements.

Generate test orders used for creations of new product roll out with customer

satisfaction.

Work closely with end users to identify business requirements and design

new system functionality

Design workflow methods and effectively communicate to worldwide offices

for distribution.

Assists solution architects in choosing and integrating key software

solutions.

Ensures that the detailed designs meet core customer requirements and scope

budget.

Provides technical assistance by responding to inquiries regarding errors,

problems, or questions with program.

Update Senior Management and Client on progress of projects via agreed

upon written methodology and expected deadlines.

Facilitate and oversee the project concept planning process, scoping process,

pre production planning process.

2002 2004 Miami Dade Housing Agency Miami, FL 33125

System Analyst/Programmer/Project Manager

Design menu applications for upper management using PICK language.

Generate reports from relational database using UNIQUERY Language.

Trains end users or technical support staff to use programs.

Writes, maintains, and/or reviews functional and technical specifications as

well as steps and time tables for developing, testing, and installing

applications for new applications and upgrades.

Meeting with Directors to simplify transition between housing programs.

Consults with clients to analyze and understand functions to be automated,

client needs, objectives, desired features, and input and output requirements.

Work with HUD to improve SEMAP scores for various housing programs.

Creates test transactions and runs tests to find errors and confirm program

meets specifications.

Analyzes, defines, and documents system requirements for data, workflow,

logical processes, hardware and operating system environment, interfaces

with other systems, internal and external checks and controls, and outputs

2001 – 2002 Precision Response Corp Miami, FL 33156

Project Manager/Smart Card Implementation

Call Center support to providing training and information, to users regarding

application and system usage, procedures and rules.

Assists with project planning, project definition, requirements definition,

analysis, design, testing, system documentation and user training.

Document manuals establishing step by step process.

Design and develop internal application using C++.

Responsible for staff/account management and prioritization and forecasting.

Produced project status reports, managed the team and resolved day to day

issues with emphasis on SDLC.

Provide team metrics to motivate, coach, mentor and build to instantiate

accountability by the team.

Proactively managed systems development, implementation and risk via the

use of SDLC.

2000–2001 AutoNation Ft. Lauderdale, FL

E Commerce Developer

Develops complete external and internal system design on simple to complex

projects.

Develops test plans and test scripts.

Travel to Various sites, Install and troubleshoot in house software.

Investigate, implement & test new features & functions in application

business systems.

Research configuration option for software implementation.

Handles the systems development life cycle on all development and

enhancement projects.

Analyzes user issues to determine possible problem sources/resolutions

Work with Collaboration team on the architecture, design, and

implementation of a new enterprise. Creating flowcharts of programming

modules.

Analyzed and defined implementation of new systems capabilities and

functionality.

Performed preventive troubleshooting of Windows NT security.

Train end users and I.T. personnel in the use of new features and functions in

application software.

1998–2000 First National Bank of Homestead, Homestead, FL

Data Processing Technician/Personal Banker

Planned, directed, and managed designated projects.

Ensured that objectives were accomplished in accordance with outlined

priorities.

Analyzed results of operations to discover more efficient ways to utilize

resources.

Coordinated the successful simultaneous development of several projects.

Delegated responsibilities and designed time schedules.

Negotiated contracts that ensured quality.

Reviewed project status reports during each operational phase.

Prepared weekly project status reports for management.

1997–1998 GraphInfo Miami Beach, FL

Programmer/Developer (Contracted)

Provide programming, unit testing or other testing and help in developing

plans to complete projects assigned to the programming group.

Provides training and information, primarily via the telephone, to users

regarding application and system usage, procedures and rules.

Integrate other 3rd party applications into the application interface as

seamlessly as possible as outlined by the application analyst.

Perform the tasks necessary to support the Help Desk by performing the

tests necessary to determine the source of the problem, performing the

programming necessary to correct the problems, and creating a program fix

to be distributed to the customer(s).

Participate in team or corporate projects that are designed to improve the

quality of products and services.

EDUCATION, TRAINING, AND MEMBERSHIPS

B. S. in Software Engineering

MBA (In Progress)

Training Six Sigma Certified

Training PMP (Certification in Progress)

Training ITIL

Member of ITIL South Florida

Member of the Quality Assurance Institute

Member of the Project Management Institute (PMI)

REFERENCES

Available upon request

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