Customer Service Administrative Assistant

Kimerlie Mann

**** ***** ** *. ********, WA ***87 Ph: 401-654-

9568

Email: ********.*****@*********.***

PharMerica (7/2010-10/2010)

Pharmacy Tech/ Credit Department

Louisville, KY

. Processed returned medication credits for PharMerica's 52 different

hospitals and long term care facilities. Provided proper credit and

verified proper documentation was obtained/ calculated in accordance

to facility's return policy.

. Assisted Pharmacists in filling prescription items, as permitted by

the State Board of Pharmacy. Processed and exercised precision filing

prescriptions appropriately, classifying medications for dispensing

and for delivery.

*Temporary position due to permanent move back to Washington State.

Salon Teze (12/2007- 09/2008)

Front Desk Coordinator

Puyallup, Washington

. Scheduled and coordinated appointments for 7 stylists.

. Greeted clients, determined the nature of the visit, explained salon

appointment procedures and policies while checking them in to their

appointments.

. Reconciled salon's cash and credit transactions daily.

. Assisted with inventory, receiving and purchasing orders and supplies.

. Created new training manual for front desk staff, assisted with hiring

and training new employees.

Pierce Commercial Bank (10/2002- 04/2006)

Customer Service Specialist

Tacoma, Washington

. Responsible for daily reconcilement of the bank's internal Federal

Reserve account. Managed formats, spreadsheets, and data for internal

audits of the account and resolved discrepancies.

. Accounts payable for IOLTA escrow accounts and certificate of deposit

interest payments.

. Provided exceptional customer service regarding daily transactions,

provided guidance to account holders regarding policies and procedures

of accounts, addressing inquiries, and corrective resolution.

Responsible for customer account maintenance including checking,

savings, certificate of deposit and IRA accounts for consumers and

businesses.

. Balanced and audited vault and ATM daily; ordered and shipped currency

up to $100,000.00.

. Created new training manual for Client Associates, trained and acted

as a resource for lower level staff.

. Prepared board packets including highly confidential information for

board of directions monthly meetings.

Luce, Lombino & Riggio, P.S. (4/1998 - 09/2001)

Administrative Assistant

Tacoma, Washington

. Scheduled appointments and coordinated calendars for three attorneys

including senior partner.

. Provided administrative support for 30 attorneys and support staff of

25 employees. Maintained weekly court docket for 10 attorneys, data

input of court dates including arraignments, pre-trials, mitigation

and contested hearings into the firm's database.

. Conducted initial interviews with potential clients, recorded facts

and personal information concerning the nature of their case and

screened for possible conflict of interest.

. Created and maintained filing system for active and non-active file

including extensive historical archived files dating back to 1970.

. Performs other clerical duties including answered, screened and routed

telephone calls and messages, provided information in response to

general inquiries from staff and visitors. Emailed and faxed

correspondence. Monitored, ordered, and received office supplies.

Received, sorted and distributed incoming mail and outgoing mail.

EDUCATION

Pierce College

Tacoma, Washington United States

Degree: Arts and Science Degree

VOLUNTEER

American Heart Association- Event Planning (2010)

Providence, RI

Family Counseling Center- Chaplain Administrative Assistant (2006-2007)

Vilseck, Germany

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