Customer Service Manager
Resume:
Sharita M. Wharton
Street, Savannah, GA 31404
************@*******.***
Summary of Qualifications
Customer Service professional seeking an opportunity in customer support that will utilize previous skills
and experience to meet business objectives . Demonstrates strong communication skills and ability to
establish rapport with customers and clients. Leads by example and establishes a professional work
environment. Technical proficiency in MS Office Suite.
Relevant Skills and Experience
Customer Service
Maintained a professional and patient demeanor when responding to customer inquiries.
Ability to organize, multi-task, and follow-up in a fast paced environment.
Cultivated positive relationship with customers and clients.
Managerial
Responsible for day-to-day store operations; staff training, cost reduction, team leadership, and payroll.
Administered Test Checks for stock accuracy; motivated staff to achieve performance goals.
Analyzed and assisted staff in solving work related problems
Interpreted company policy to employees and enforced standard procedures.
Adolescent Care
Provided life skills as a live-in Residential Advisor for seven teenage girls.
Mediated interpersonal issues between residents; coordinated with staff to resolve problems.
Made regular rounds to ensure residents were safe and secure; provided requested information on
residents’ progress and development of case plans.
Chaperoned group trips and social functions; inventory, packed, and removed personal belongings left by
former residents.
Employment History
2009 North Star Youth Services, Residential Advisor Colmar, PA
2008-2007 Hat World, Assistant Manager Willow Grove, PA
2008-2007 Children’s Place, Sales Associate King of Prussia, PA
Education
Orleans Technical Institute Computer Office Technology 2004
Little Flower High School Computer Technology 2001
Contact this candidate