Customer Service Administrative Assistant

Theresa M. Dixon

727-***-****

Largo, FL *****

*******@********.**.***

OBJECTIVE

Administrative Professional seeking long term employment with a growth driven

organization where exceptional organizational skills and demonstrated reliability and

resourcefulness will assist in achieving the goals of the company. Adept with

innovative ideas, concepts, and job procedures, versatility and the ability to

multi-task in a fast paced office, with completion of projects as required and

prioritized in a mandated timely manner. Demonstrated reliability and

resourcefulness, high-energy personality with major attention to detail. Ability to

organize and manage time productively.

SUMMARY OF QUALIFICATIONS

Responsible for daily office/administrative functions for a medical travel staffing

service.

Office supplies stocked, inventoried and ordered for full staff of 75+ in-house and

remote personnel.

Excellent computer skills including Excel, PPT, Windows OS and database tools.

Proficient in Word 2007.

Served as liaison with vendors, consistently negotiating cost-savings on supplies.

Designed marketing material and published through Peer 360 from existing data base.

Coordinated all logistics associated with twelve to twenty major trade shows per year

including booking, promotional purchases, packing and shipping to locations in U.S.

and Canada with complete satisfaction of management team.

Operated 85+ lines of computer based phone system for all offices with 1000 calls

logged each week.

Responsible for maintenance of all (15-20) copiers, faxes printers and scanners with

zero down time. Full experience with Kyocera copiers to create training material,

promotional documents, client brochures, contracts and application packages.

Knowledge of medical terminology

PROFESSIONAL EXPERIENCE

Administrative Assistant - Apple One Employment, Clearwater, FL

April, 2010 - Current

Temporary assignments for office staffing.

Receptionist, Secretary, Dispatch, Customer Service, Filing, etc.

Office Manager - TeamStaff Rx, Clearwater, FL

September, 2001 - December, 2009

Highly proficient with Word, creating all new forms and handbooks for website

Assistant to TeamStaff Rx presidents, directors and managers in confidential office

detail

Front desk reception with proper telephone etiquette and customer service on computer

based software system

Processed evaluations as part of Joint Commission recertification requirements

Reviewed and proof read all advertising campaigns and special projects prior to print

Cleaned large data base of outdated, duplicated, incomplete information

Marketing/Design of e-blasts to data base

Control of filing system including organization of current and archived invoicing,

current and archived personnel records, and

destruction of files per legal requirements

Organized inventory for office supplies and kept up to date for proper availability

with cost-saving agreements with vendors

Arranged catering and schedules for board meetings, social functions and employee

lunches

Involvement in special assignments in all departments i.e. payroll, credentialing,

resumes, etc.

Managed all incoming and outgoing mail functions with Postal Service, Federal Express

and freight companies per cost and

time sensitive requirements

Preparation for trade shows including promotional purchases, packing and shipping

Controlled and maintained printers, copiers and fax machines

Assisted HR director with benefits, unemployment comp claims, and confidential

personnel files

Completed all confidential employment verifications

Theresa M. Dixon 727-***-****

Largo, FL 33771 *******@********.**.***

PREVIOUS WORK HISTORY

Office Assistant

Industrial Floor Corporation, Jenkintown, PA

Referral Coordinator

International Relocation Services, Jenkintown, PA

Special Accounts Clerk

General Accident Group, Philadelphia, PA

RECOGNITIONS

Recipient of "Service Beyond Compare" award for outstanding service

Awarded numerous weekly and monthly awards for various special projects

Consistently received regular incentive bonuses for support to business activities to

all departments

Managed "Bring Your Children to Work Day" for 3 consecutive years, with planned

activities, and learning skills

Received accolades in regard to the level of professionalism exhibited in customer

support as telephone receptionist

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