Customer Service Data Entry

Robyn M. Forbes

*** ***** ******, *********, ** *0253

215-***-**** *********@*****.***

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SUMMARY OF QUALIFICATIONS

Accomplished, superior communication skills, interactions with executives,

regulatory agencies, clients, banks, and staff. Utilized proficiently in

Data Entry, 10 key, typing (60-80 wpm), Microsoft Office Suite (Word,

Excel, Publisher, Powerpoint, Outlook), HTML, Create Web Pages, Design

Company Brochure, Create & Design Company Website, Answering multiple

phone lines, Operate Office Machinery, Lotus Notes, Installing Software

and Hardware in computer systems, Install modems, Pacer Mainframe, File

Maintenance, and Windows XP, DAPS (document automation processing

service), CRCS Post-Fax, QuickBooks, Photoshop.[pic]

PROFESSIONAL EXPERIENCE

Assisted in surgical procedures, examination rooms, and emergency

situations. Worked in radiology and developed x-rays with the old dipping

method and the scanning through the developer machine. Provided medical

information for clients and other hospitals as needed, received customer

payments, billed clients for over due payments, assisted clients with

different orders of medicines, foods, or other hospital products. Enter

daily information into the computer, filed documents, filled out blood test

request or sex request of an animal (such as birds). Performed urinalysis,

stool samples, heartworm test, and FELV/FIV test. Administered animals

with medicine when in the hospital for surgery, kennel stays, or when they

come in for their yearly check-ups. Drew blood on small animals when was

requested by the doctor, Create & Design Clinic's Website & Brochure,

Greeted clients and their pets, became very knowledgeable of the needs for

the clients and their pets. Assisted where help was needed throughout the

clinic, data entry, customer service. Created spreadsheets and production

sheets for daily entries, answer questions on reclamations and debits on a

daily basis. Fully trained co-workers in DAPS program. Entered biweekly

payroll transactions for coworkers, worked in different departments when

needed. (Accounting, Check Processing, Computer Room, & Mail Room). Created

web-pages for products that were being sold, assist the sales department,

assist my supervisor with detailed information, update pricing, and

communicate with different vendors. Contact customers on their delinquent

accounts, set up payment arrangements, work with different banks, ACH

(debit) accounts, work with 3rd party collections department, and

communicate with the store managers.

Training

Accomplished training in Safety, Security, Privacy Act, CPR (certified),

Time Management, Communication/Listening Skills, Teletrace, and

Reclamations, DAPS.

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WORK HISTORY

East Atlanta Animal Clinic, Atlanta, GA

2008 - 2010

Veterinary Receptionist

A City Discount, Atlanta, GA 2007-

2008

Online Merchandising Assistant

Great American Credit Inc., Atlanta, GA

2006 - 2007

Collections Department - Collections Representative

US Treasury Department - FMS- Claims Department, Philadelphia, PA

2002 - 2006

Office Automation Clerk

Rhawnhurst Animal Hospital, Philadelphia, PA

1995 - 2000

Veterinary Technician

Manhattan Bagel, Center Square, PA 1997 -

2001

Assistant Manager

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EDUCATION

Strayer University

Bachelors of Arts in Business Administration w/Mgmt., 2008

E-Marketing, Web Developing

Harcum College, Bryn Mawr, PA

Bachelors of Science in Animal Center Management 2000

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