Customer Service Manager

STEVEN A. AHERN

** ******* **.

Windham, Maine **062

207-***-****

E-mail: ************@*****.*** or ************@*****.***

PROFESSIONAL EXPERIENCE:

****-*******: Nationwide Payment Solutions: Scarborough, Maine

Special Project Coordinator, Logistics Manager, Product Development,

& Encryption Administrator, & Support in Customer Service & Help

Desk

. Primary Key Holder & Systems Administrator on all Encryption

systems. Encryption Certification conducted by Jonathan Foster

of Information Exchange, Inc.);

. Responsible for programming of pc's for encryptions with the

following processors: Global, Paymentech, Vital & TPS;

. Liaison and purchaser for the following vendor companies:

Verifone, Hypercom, MagTek, Ingenico, TASQ, Phoenix Group &

others

. Agent & Affiliate Relations Representative

. Project coordinator to meet special client needs for credit card

and bank processing;

. Nationwide Property Coordinator, Real Estate & projects

. Security information systems administrator & Controller of the

KERI Door & Badge system;

. E-mail administrator;

. Nortel Telecommunication switching key systems administrator.

. Shipping Coordinator, UPS, FEDEX, & US Postal Service

2000-2002: 1st Merchant Bancard Services: Falmouth, Maine

Purchasing & Logistics Department Manager and Technical Department

Manager

. Supervised the Help Desk, Customer Service, and Deployment

section.

. Oversaw the setup and reprogramming of credit card terminals and

also computers systems.

. Telecommunications Wireless Coordinator, for wireless credit

card terminals.

. ISO for the bank processing system, with e-commerce, and also

Gateway systems.

. Assisted in the Marketing Department & Working on tradeshows.

1997-2000: U.S. Department of Defense, Finance and Accounting

Services: Rome, New York

Accounting Technician

. Performed voucher processing and other accounting tasks for the

U.S. Armed Forces.

. Required to use four different government accounting software

systems.

. Supported the mission of the Vendor Pay, Travel Division &

Disbursing Division.

1996-1997: DS-1 Engineering: Rome, New York

Business Manager & Computer Technician

. Operated the Main Office & Coordinating Technicians Assignments.

. Installed network systems, upgraded computer systems.

. Repaired all associated peripheral devices, and also give

assistance to the Operation & Sales Managers.

1994-1996: Kmart Corporation: Rome, New York

Assistant Store Manager

. Electronic Department Retail Manager, Project Coordinator,

Community Activity Director, and Customer Service Supervisor.

MILITARY EXPERIENCE:

UNITED STATES AIR FORCE 1974 - 1994:

. 93-94: System Support Manager, Griffiss A.F. B., NY

1. 87-93: Manager/Crew Chief Computer Maintenance Branch, Griffiss

A.F.B., NY

2. 84-87: Supervisor/Trainer/Technician, Pruem Air Station, Germany

3. 83-84: Computer Maintenance Technician, LaJunta, Colorado

4. 81-83: System Maintenance Control Officer, Ramstein A.F.B.,

Germany.

5. 78-81: Electronic Computer & Switching Systems Technician, Shaw

A.F.B., SC

6. 74-78: Fire Protection Specialist, Howard A.F.B., Panama

Descriptions on all military positions and schools are available

upon request.

EDUCATION:

Community College Of The U.S. Air Force: Maxwell Air Force Base,

AL. Received Associate of Applied Science Degree in Electronic

Systems Technology; July 1992.

University of Maryland: Business Math, American History, &

Personnel Management.

Utica College of Syracuse University: Business Organization &

Management, Economics & Microeconomics, English 101, and Public

Speaking.

Mohawk Valley Community College: Business Law 1 & 2, English 102,

and Computer System & Programs for Application in Management.

U.S. Department of Defense, Finance & Accounting Courses: Vendor

Pay Accounting, Computerized Accounts Payable System for

Windows, Integrated Accounts Payable Systems & Total Customer

Service Training.

COMPUTER SKILLS:

Hardware: Telecommunication systems, Nortel, Univac, IBM, Main

Frame, Honeywell Main Frame, Motorola Micro Computer, Data General

Eclipse S-Series Computers, Hughes Aircraft Main Frame & Mobile

Computers, and also PC-Computers, and all associated peripheral

devices.

Software: Equipment System Diagnostic programs, Microsoft Windows

95, 98, 2000 NT, & XP, Microsoft Outlook 2000, XP, & Vista, & W-7

Microsoft Pro, Office 2000 & 2003, Business Works 2000, Act 2000,

QuickBooks 99 & 2002, Norton Utilities.

References are available upon request.

Contact this candidate