Customer Service Manager

Jordan M. Thiewes

**** ******* *** #*

Bakersfield, CA 93309

*************@*******.***

612-***-**** (Mobile)

OBJECTIVE

I am a highly motivated employee seeking a challenging position that allows

me to contribute to a team's success while enhancing my own capabilities

and knowledge.

AREAS OF EXPERTISE

. All Microsoft Office and Apple software products

. General office duties and equipment operation

. Experienced in all forms of social media

. Excellent Customer Service Skills

. Internet order processing

. Data entry (50 wpm)

. Product inventory

. Retail merchandising and marketing

. Cash handling

. Team work and team building skills

. Can make decisions and work independently

CAREER PATH

Trader Joe's

St. Louis Park, Minnesota

Crew Member

May, 2009 to May, 2010

Duties include extensive customer service ensuring a satisfying customer

experience in the store. Stock shelves, maintain inventory and follow

marketing of highlighted products.

Hornig Companies

Property Manager and Leasing Consultant

Minneapolis, Minnesota

April, 2008 to January, 2010

Responsible for leasing of multiple properties; credit checks, eviction

notices and scheduling of maintenance for buildings. Updated and maintained

company website and implemented new marketing strategies driving customers

to the webpage for pricing and availability.

Page Two

Jordan M. Thiewes

Finnstyle and FinnishGifts.com

Customer Service and Stocking

6160 Olson Memorial Highway, Golden Valley, Minnesota

August, 2006 to April, 2008

Duties included inventory, deliveries to store locations; perform pick-ups,

general maintenance, post office runs (shipping international packages) and

bank deposits. Shipped internet orders from on-line retail store.

Coordinated majority of the labor involved in putting new retail location

store together.

Temporary/Contract/Other Positions while in School

Guy Carpenter

Report Processor

3600 Minnesota Drive, Edina, Minnesota

May 2005 to August 2005

Position required processing re-insurance reports and data; Ensure that all

scanned data and insurance reports are routed to appropriate personnel.

Assisted with training of additional temporary help. Computer and scanning

knowledge required.

Gelco Information Network

Report Operations Processor

10700 Prairie Lakes Drive, Eden Prairie, Minnesota

August 2004 to May 2005

Dedicated to the timely and efficient delivery of accurate data to clients.

I provide excellent customer service while processing data within

prescribed service level agreements. Contract position ended.

Best Buy Companies Incorporated

Customer Care Correspondence Agent

10801 Red Circle Drive, Hopkins, Minnesota

November, 2003 to June, 2004

Performed correspondence for all Best Buy customers and business partners.

Solving customer issues by email and phone, ranging from complaints to

business requests. High level of customer service.

EDUCATION

Maple Grove Senior High School

9800 Fernbrook Lane, Maple Grove, Minnesota 55369

Diploma, May 2002

Minneapolis Community & Technical College

Minneapolis, Minnesota 55445

Associates Degree, 2006

Reference available upon request

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