Customer Service Project Manager
Resume:
Mark Graham
**** *. **** **. **********, NM ***** 505-***-**** **********@*****.***
Objective _______________________________________________________________________________
Experienced Business Professional seeking long term career opportunity where skills can be improved and applied
in a successful and growing company.
Profile _________________________________________________________________________________
Motivated, personable business professional with multiple skill sets and a successful 12 year track record of
leadership and supervisory accomplishments. Talent for quickly mastering technology – fundamental knowledge in
Microsoft Office Suite, Macromedia, Adobe and Autodesk. Diplomatic and tactful with professionals and non
professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of
producing accurate, timely reports, blueprints and customer records.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated
ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building
skills.
Skills Summary _________________________________________________________________________
1. Project Management 5. Computer Savvy 9. Heavy Equipment
2. Report Preparation 6. Customer Service Experience
3. Written Correspondence 7. Scheduling 10. Qualified Trainer
4. General Office Skills 8. Technology Driven 11. Front Office Operations
12. Professional Presentations
Professional Experience __________________________________________________________________
Communication: Reports/Presentations/TECHNOLOGY
1. Completing project assignments within a productive timeline to ensure customer satisfaction and company
growth.
2. Author professional correspondence to customers and vendors.
3. Utilizing and learning additional required software, procedures and practices to accommodate efficiency
and productivity.
4. Creating training platforms where required to assist in employee education and empowerment.
5. Communicating with other employees and departments to ensure positive workflow and balance.
6. Rapidly learn and master varied computer programs; learned skills required with AutoCAD 7 as an entry
level rebar detailer migrating from AutoCAD14 to AutoCAD 7, and then teaching the program to
supervisor and new hires.
7. During service in the military, went from Data Entry to Super User/Quality Assurance – to new application
implantation lead and assistant developer, taking the new application all over the Great Plains Regional
Command under direction of General Foxx and General Peringine (GPRMC command).
Customer Service/Marketing/Problem Solving
1. Oversee front office operations and provide impeccable customer service:
o Built a clientele and brought in additional contracts due to positive customer relationships.
2. Constantly went beyond the call of duty for various responsibilities
o Often traveled onsite to speak with customers/owners and operators to promote integrity and
reliability.
o Maintained a professional relationship and promoted company reliability.
3. Won over a highly skeptical medical community of General Commanders, Doctors, Nurses and other
Highly Skilled Professionals:
o Presentations resulting in the purchasing of multi million dollar contracts and projects.
Mark Graham
Increased performance by over 300% by implementation of newly designed software compatible
o
with self created work flow and determination.
Increased business sales by offering quick but efficient and correct placement drawings and
o
product orders.
Provided Customer and patient care and confidentiality at all times to promote trust and respect.
o
DETAIL MASTERY & Organization
1. Manage all aspects of day to day operations within project responsibilities.
2. Maintained superior attendance and project priority.
3. Supervised and Trained subordinate employees with excellent results.
4. Always promoted company integrity and professionalism.
Employment History _____________________________________________________________________
SAN JUAN REGIONAL MEDICAL CENTER – Farmington, NM
Phlebotomist, 2010 to Present
JOHNSON RANCH – Show Low, AZ
Foreman/Caretaker, 2008 to 2009
WHITE CAP – Gilbert, AZ
Project Manager/Rebar Detailer, 2006 to 2008
UNIVERSITY OF PHOENIX – Phoenix, AZ
Enrollment Counselor, 2004 to 2006
US ARMY – San Antonio, TX
Combat Medic/Medbase Implementation Specialist, 2002 to 2004
(HONOROABLE MEDICAL DISCHARGE)
Education ______________________________________________________________________________
SAN JUAN COLLEGE – Farmington, NM
General Studies/Nursing, 2001 2002 GPA: 4.0
UNIVERSITY OF PHOENIX – Phoenix, AZ
Business Management, 2005 GPA: 4.0
Software _______________________________________________________________________________
AUTODESK
AutoCAD 7
MICROSOFT OFFICE
Excel/PowerPoint/Outlook/Word
MACROMEDIA/ADOBE
Dreamweaver/Fireworks/Flash/Photoshop/Illustrator
1102 E. 27th St. Farmington, NM 87401 505-***-**** **********@*****.***
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