Customer Service Sales

Dejaya C. Duhart

**** ***** ****** *** *

Lutz, Fl 33549

Phone: 813-***-****

Cell: 347-***-**** ( Primary)

Email: abjfil@r.postjobfree.com

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Objective: To secure a full-time position that will utilize my professional

skills and experience

Highlights:

< Customer service specialist-outstanding verbal and interpersonal

skills

< Works well under pressure with minimal supervision

< Quick to Learn business procedures and initiatives

< As company team leader for Countrywide, accomplished company quota

(processed 3000 loans daily) beyond expectation from date of promotion

Experience

May 2010- Current One Touch Direct

Tampa, FL

T-Mobile Customer Service Support/ Customer Care

< Assist customers with account needs such as : payments, changing

billing address, changing rate plans, upgrading customers with a new

handset and renewing two year commitments.

< Communicating with Customers daily with account concerns and making

necessary changes when needed

< Light sales: handsets, accessories, internet packages and phone

insurance

March 2009- December 2009 Busch Entertainment/ Adventure Island

Tampa, FL

Culinary Operations/Cashier/ Customer Care

< Assisted guests in culinary needs.

< Oversaw multiple transactions from single purchases to large group

sales.

< Provided quality customer service across a ten hour shift.

< Handled large amounts of cash on a daily basis manning multiple

stations.

< Assisted in training of new employees.

January 2008- November 2008 Dale Chemist/ Pharmacy

Richmond Hill, NY

Pharmacy Tech/ Customer Service Rep

< Fulfilled customer orders for unit dose and prepackaged

pharmaceuticals, performed other related duties under the supervision

and direction of staff pharmacist

< Updates customer files in company database

< In charge of keeping records of drugs delivered to the pharmacy,

storing incoming merchandise in proper locations and informing the

supervisor of stock needs and shortages.

< Received daily cash deposits, handled customer cash transactions,

verified total sum, closed out register daily

October 2006- June 29,2007 Countrywide (Temp Position)

Tampa, Fl

Collateral Analysis/ Loan processor/Team Leader

< Responsible for training individuals in company and shipping off loan

packages to Financial Institutions

< Revised, verified loan data is correct, transferred into company

database

< Loan packages consist of government loans, residential and commercial

loans

< Retrieved loan packages, collated, sub-sorted and assigned to seasoned

team members

June 2005- Aug 2005/May2006- Aug 2006, Publix (Summer)

Tampa, Fl

Assistant Bakery Manager

< Input data and scanned food inventory into database bi-weekly

< Confirmed store supplies were in stock, maintained vendor relations

< Received daily cash deposits, verified total sum, separated,

distributed cash between 24 registers

< Assisted management with daily customer concerns, resolved customer

problems and issues

< Prepared baking regimen, coordinated baking procedures with co-

workers, set up daily bakery goods for sale

October 2005- August 2005 Clerk of the Circuit Court

Tampa, Fl

Mail Clerk/ Felony Department

< Daily organized, opened and collated incoming mail to distribute to

proper departments as needed

< Gathered files and entered information into database daily

< Careful overview and revisions if needed.

< Light paperwork and phone operations.

Dec 2001-2007 Mathematical Tutorial Institute (Time off for College)

Tampa, Fl

Bookkeeper Assistant/ Receptionist/Tutor of grade levels pre-k - 9th

< Prepared testing materials, faxed emailed, filed completed test

results

< Tutored up to 10 students in a classroom setting

< Typed proposals, coordinated tutor's weekly schedules, assigned

students to classroom

< Greeted and updated parents of students progress

< Light bookkeeping, accounts receivable, light accounts payable

Education:

May 03- June 05 Xavier University of Louisiana

New Orleans, LA

Sep05- Currently Attending University of South Florida

Tampa, FL

Skills and Achievements: Deans List, Bilingual, Data Entry, well versed in

Ms word, MS excel, MS Access, Quickbooks, Cash Handling, Customer Service

Skills, Computer Software Repair, Book-keeping, Type 40 mpm, clerical work,

great organizational skills.

Contact this candidate