Customer Service Manager

William Phillip Wray

Address ***** ******** ***, *** **, Lakeside, CA 92040

Cellphone 619-***-****

Home phone 619-***-****

E Mail *************@*****.***

Testimonial

Major Bruce Down wrote “Through leadership and management he achieved the requirement at an already busy

time. Delivery, initiative and innovation were able demonstrated in the way Mr. Wray made this considerable task

happen”

Summary of qualifications

I was employed within the Ministry of Defense in England for 18 Years from July 1991 until December 2009.During

my service I strived to create a work environment that focused on communication, team work and mutual respect.

Below is a summery of posts and Qualifications I held during my service.

Professional Experience

April 2007 Dec 2009 Accommodation Stores Officer, Band D

Successfully managed the upkeep and maintenance of an Infantry Training Battalion’s accommodation. Completed all

HR responsibilities for 6 staff members. Resolved all service issues with multiple contractors and customers.

Delegated and supervised regular stock checks and successfully carried out investigative and remedial action on

discrepancies. Developed spreadsheets on repairs and availability of accommodation, ensuring 100% accuracy were

maintained. Utilized learned interview techniques to hire 2 new members of staff.

January 2003 April 2007 Army School of Ceremonial, Stores Officer Band D

Ensured all equipment and accommodation for 50 students and 10 Staff was kept to the highest standard of repair.

Implemented HR procedures for staff, maintained contracts for the repair and purchase of replacement equipment

ensuring best value for money practices. Carried out regular stock checks on inventory and completed investigative

and remedial action on discrepancies. To further my education I attended various in house courses to advance my

skills as a new manager.

June 1997 Dec 2003 Storage and Distribution Depot, Storekeeper/Senior Storekeeper

.

Organized the distribution of equipment to military units and civilian contractors. Prioritizing loads into operational

and training needs and ensured expedient delivery of items. Supervised the compliance of Health and Safety and

Human Resources regulations for 10 Staff. Promoted to senior storekeeper and deputized as manager during periods

of absence. I passed all internal exams for promotion to management grade.

May 1993 June 1997 Vehicle repair workshops, Storekeeper

Prioritized the issue and parts to the appropriate area, used detailed and organizational record keeping on stock

keeping and reconciliation. Carrying out weekly, monthly and quarterly stock checks of stock held and carrying out

investigative action of any discrepancies found. Packed and returned repairable equipment to the base repair

workshop.

July 1991 May 19993 Command Library, Stores Assistant 2

Handled the shipping and distribution of library materials. Assisted in the transportation of materials during

restructuring of library facilities. Made my own travel arrangements and submitted accurate expense receipts.

Military Service

Feb 1979 Oct 1985, Royal Air Force

Served as a Royal Air Force Policeman and cross trained as a police dog handler.

Education

GCSE English Language (B)

CSE Woodwork (2)

General Science (3)

Geography (3)

Mathematics (4)

English Literature (4)

Professional qualifications

Customer service (2)

Fork lift license (UK)

Food safety and hygiene certificate (2)

IT Skills

Conversant with Word, Excel and Outlook

References

Available upon request

Contact this candidate