Manager Customer Service
Resume:
Daniel P. Beam
Madison Heights, MI 48071
Objective: To become an effective team player in a progressive
organization that provides opportunity and growth based on performance and
ability.
Highlights of Qualifications
. Bachelor's of Science Degree with a declared major in Printing and a
minor in Marketing.
. Extensive knowledge in printing, fulfillment and direct mail campaigns.
. 12 years experience with commercial sheet-fed, web, and digital printing.
Work Experience
The Technicom Group Highland Park, MI
2008 - 2009
A $3 million single source company offering 4-color digital printing,
fulfillment, and direct mail services. Specializing in the non-profit
market sector.
Account Manager
. Collaborate with customers to provide effective direct mail
campaigns (promotions, advertising, appeals) within a pre-
determined budget.
. Handle internal and external communication with the customer,
production staff, suppliers, and client/agency account executives.
. Negotiate pricing and job completion deadlines with the customer.
. Assist customers with file preparation in accordance with the
United States Postal Service guidelines for mail processing.
. Certified with the Detroit Postal Customer Council for Mailpiece
Quality Control.
EPI Marketing Services, Inc. Livonia, MI
1999- 2007
A $100+ million single source company offering printing, packaging and
fulfillment services. Manufacturing facilities in Battle Creek, Livonia and
Indianapolis.
Account Manager
. Collaborate with customers to provide effective point-of-sale,
direct mail and consumer packaged goods marketing tools within a
pre-determined budget.
. Handle internal and external communication with the customer,
production staff, suppliers, and client/agency account executives.
. Negotiate pricing and job completion deadlines with the customer.
. Routinely review press proofs and digital output proofs directly
with the customer.
. Trained to work in a Q1 work environment.
. Oversee and review all processing updates to all Ford Truck
assembly manuals while maintaining a Just-In-Time inventory system
to all assembly plants in North America.
. Specific Customer Accounts: International Truck and Engine, Oakland
University, Staples Business Advantage, RGIS, Ford Motor Company
and associated advertising agencies.
Macomb Printing, Inc. Clinton Twp., MI
1997-1999
A $20 million manufacturing facility specializing in web printing and
specialized fulfillment services of auto aftermarket materials.
Estimator/Purchaser
1998-1999
. Provide cost effective estimates.
. Educate the sales staff in supplying alternative options to lower
costs.
. Properly compare job summary reports to their estimate for cost
analysis.
. Efficiently forecast and purchase all materials pertaining to the
printing function (supplies, ink, and paper)
. Evaluate vendors based on service and quality.
. Maintain a current database of all inventory levels at Macomb
Printing through the use of an integrated "Truest" computer system.
Customer Service
1997-1998
. Track various accounts through the plant.
. Schedule press checks, proofs and provide approved samples to the
customer.
. Handle all internal communication with the customers, outside
vendors, and sales representatives.
SunChemical, Inc. Livonia, MI
1995-1997
A Subsidiary of Dainippon Ink and Chemicals Incorporated of Tokyo, Japan.
The world's largest ink and coating manufacturer of offset, flexo, gravure
and digital print processes.
Assistant Plant Manager
1996-1997
. Coordinate the process of manufacturing ink.
. Maintain proper communication channels with customers.
. Assist office personnel with billing and invoicing.
. Resolve customer complications with trouble shooting techniques.
. Understand and utilize the SUN1 computer system.
Lab Technician (Internship - WMU)
1995-1996
. Formulate fluid and paste inks for various types of printing
systems.
. Test products in compliance with customer discretion.
. Receive and handle customer grievances with trouble shooting
techniques.
Education
Bachelor of Science & Engineering Western Michigan
University 1997
Printing major and Marketing minor
Hobbies/Interest/Certifications
Volunteer for Saint Mary's Catholic Church for Money Counting, 2000 -
Current
Volunteer Coach for 6&Under Co-Ed Youth Soccer Association for city of
Madison Heights, 2004 - Current
Volunteer Coach for 10&Under Boys Youth Soccer Association for city of
Madison Heights, 2008 - Current
Mail piece Quality Control Specialist Training Program - September 24, 2008
Certificate of Completion, WIPS DDL for RFQs Training - September 27, 2006
Certificate of Appreciation, North American Color, Inc. - August 25, 1995
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