Management Customer
Resume:
Mahala M. Bain
Freeport, Illinois 61032
(Cell) 402-***-****
(Home) 815-***-****
E-mail: ********@*****.***
Education:
University of Nebraska at Kearney Kearney, NE
December 2004
Bachelor of Science
Major: Computer Information Systems
Minor: Marketing/Management
Teaching Experience
COMPUTER TEACHER Freeport, BAH May 2006 - August 2009
Tabernacle Baptist Christian Academy
. Taught Microsoft Office and other programs to grades 7th through
12th.
. Streamlined reports, data retrieval, analyze and report
information.
. Provided technical support to management and staff.
. Coordinated and facilitate in-service computer training for
teachers.
. Formulated enjoyable and learning programs for grades 1st through
6th.
. Wrote professional-correspondence letters.
. Developed, Updated and maintain school website.
. Taught summer classes in Math and English
Banking and Administrative Experience:
ADJUSTER II Westmont, IL September 2004 -
March 2005
Key Bank USA - Automotive Specialty Finance
. Corresponded with customers to collect on loans.
. Assisted customers with scheduling payments and payment plans.
. Multi-tasked in a very fast-paced environment.
. Performed skip tracing, loan deferments, due-date change, adverse
action and metro-net searches.
. Maintained and updated customer profile and accounts.
. Resolved discrepancies and concerns regarding customer accounts.
. Wrote letters, reports and other confidential documents.
. Worked to meet the demands of a bi-weekly quota.
. Managed a large volume of calls from customers with various
questions or concerns.
COLLECTION OFFICER
Everest Health Care Oakbrook, IL May 2001-
August 2001
. Communicated with medical facilities to collect on claims.
. Resolved claims with discrepancies regarding payments.
BANK TELLER/COLLECTION OFFICER
Commonwealth Bank Freeport, BAH March 1998-
August 1999
. Assisted customers with monetary transactions and the setting up of
new accounts.
. Established payment plans for delinquent loan payments.
. Participated in ongoing training on ways to serve the customer
better.
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Mahala M. Bain
Computer Skills:
Pascal, Introductory C++ and Advance C++, Introductory COBOL and
Advance COBOL, HTML, Microsoft Office (Word, Excel, Access,
PowerPoint,), FrontPage, Database, Web design, relational Operations.
Activities & Awards:
Past member of ACM (Association for Computing Machinery), President of
Hall Council, University of Nebraska Academic Scholarship recipient,
Neighborhood United Methodist Church Scholarship recipient, University
of Nebraska Leadership Distinction Award.
References:
Mr. Norris Bain
Principal
Tabernacle Baptist Christian Academy
Freeport, Bahamas
Mrs. Pamela Hanson
Finance Director
People's Health Center
Lincoln, Nebraska
Sherri K. Harms, Ph.D.
Chair & Associate Professor
Department of Computer Science and Information Systems
116 Otto Olsen
University of Nebraska-Kearney
Kearney Nebraska 68849
308-***-**** FAX
*******@***.***
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