Human Resources Customer Service
Resume:
SHANTA MOORE
Rancho Cucamonga, CA
Objective
To obtain a position in an industry that challenges my skills and potential
while providing opportunities for growth.
Education
Graduated 2008: Cal State San Bernardino - Bachelor of Arts in Psychology
Graduated 2006: Chaffey Community College - Associate Degree in Liberal
Arts and Science.
Work Experience
CSU San Bernardino - 10/09 - Present
Administrative Support Assistant I
Responsible for assisting the Service to Students with Disabilities
department with paperwork processing. Created correspondence as necessary.
Forwarded packets to outlying locations. Organized and filed various
student documents. Restocked and reordered paper inventory. I maintained
accurate reporting by updating and preparing reports and data system.
Helped students with questions, and application processing. Assisted with
overseeing all student assistants. Assisted in the coordination of
department events. Opened and closed the office as well as maintained the
upkeep of the front lobby area. Responsible for answering and forwarding
all phone calls.
Western National Group - 12/08 to 2/09
Leasing Consultant
Helped maintain high occupancy by touring prospective residents. Helped
them with questions, and application process. I Assisted residents with
complaints, work orders, and any other concerns. Conducted market surveys.
Responsible for online marketing. Built strong networks with local business
through outside marketing. Maintained accurate reporting by updating and
preparing traffic logs, welcome sheets, rental agreements, and unit
availability reports. Responsible for running the community in the absence
of the property manager. Directed maintenance staff with daily priorities.
National Community Renaissance - 11/05 to 01/08
Capital Projects /Community Assessments Administrative Assistant
Created contracts and purchase orders which requires follow up and heavy
communication with various vendors and with over 50 properties. I prepared
and input the invoices in our accounts payable system (Yardi) for all
contracts and purchase orders. All record keeping of files for various
projects. Created correspondence as necessary. Communicated with property
and regional managers about upcoming projects. I created and input SSPS
file for data assessment for over 40 properties. Analyzed and reported
data, and conducted onsite assessment interviews as necessary.
Human Resources Assistant
Responsible for assisting the Human Resources department with paperwork
processing, such as employee reviews, timesheets, and new hire paperwork.
Placed ads via internet, reviewed resumes, screened applicants, set up
interviews, and scheduled background screenings. Updated ADP, PCPW payroll
system with salary data, and employee changes. Organized and filed various
personnel documents. Forwarded worker's comp claim filing packets to our
outlying locations. As well as assisted in the coordination of company
events.
Macy's Department Store- 8/04 to 6/08
Sales Associate
Handle customer service by assisting customers over the phone, in person
with purchases and with questions. Restock inventory and handle merchandise
presentation. Organize work area and assist new hires with questions.
Organize team events as well.
Papa John's Pizza - 8/03 to 6/05
Manager
Assisted customers with placing and picking up orders. Handled customer
complaints and managed the store, as well as, oversaw subordinates. Trained
new hires. Handled cash, made pizzas, and cleaned work area as necessary.
Volunteer Work/Training
Abundant Living Family Church - 2009-Present See attached.
DynCorp - 2000 - 2000 Assisted the Human Resources Department with
inputting applications and resumes into the computer, then manually filing
them. Set up meeting room for orientation.
Target Stores - 1996-1997 Assisted the Team Relations Department with the
sorting and filing of applications. Assisted the Food Service Department
with food orders and guest service.
Skills
Experience with Microsoft Office, Internet Mining, Yardi, SPSS, ADP Data
Entry, and PeopleSoft. Excellent leadership and organizational skills.
Member of Link Crew and Peer Counseling Leader through school.
References
Available upon request.
Contact this candidate