Customer Service Manager

Willie Thomas

Objective

To obtain a Supervisor/Management position that will allow

me to utilize my social skills and personal knowledge

through work experience and also allow the opportunity for

future advancement within the company.

Experience

2009 - Present Home Depot

Enfield, CT Department Supervisor

. Responsible for running the day-to-day operations in the

Plumbing dept until 12/2009 Lumber/Building

materials/Millwork dept until 6/2010 and now Hardware

department Employee Scheduling,Reviews,Coaching to

achieve store metrics and objectives on web-based training

and sales

. Implementing key store communications on monthly execution

plans on product placement, product knowledge and

delegating tasks to employees as needed to meet gross

margin, planned sales

. Responsible for Communication with other Home Depot stores

and associates, Vendor communication, product ordering,

shipment tracking, and store to store transfers.

. Job performance tracking on customer service, store safety,

and store cleanliness

2008-2009 HGA\Quest Massachusetts

District Manager

. Responsible for the maintenance of four departments within

seven Home Depots

. Responsible for the day-to-day operations of seven

employees, payroll, administrative tasks, safety awareness

through coaching ensuring associates followed company, and

in store safety guidelines, product knowledge training,

. Close contact with store managers and associates,

concentrating on working as one team, for vital store

resets, special projects, bay set integrity, and special

product\store events communicating with the store about

reset dates pre and post visits

. Responsible for ordering product signage, and store

fixtures

. Ability to multitask in a fast paced environment with high

expectations on customer service

2004-2008 HGA\Quest Manchester, CT

Merchandiser\Vendor

. Ability to build strong relationships with store managers

and associates, enabling proper communication for store

resets, special projects, and bay set integrity.

. Data entry knowledge through PDA, store computer, and

personal PC requirements\ store mobile carts

. Ability to work independently while multitasking, and

executing proper store safety, always a team player

. Ability to read Plan-O-Grams to execute new product cut ins

along with proper setup and placement of displays

2000-2003 T.E.P Alternative School East Hartford, CT

Behavioral Manager\Paraprofessional

. Making rational decisions on behavioral management and

treatment to dysfunctional and mentally autistic children

. Utilizing social skills to tutor students in an alternative

school environment

. Implementing vital social and life skills in preparation

for mainstream society and public schools

1996-1999 Pool Centre Inc. Middlefield, CT

Sales Representative\Assistant Manager

. Direct department sales force, cash control, customer

service

. Ability to multitask and meet deadlines

. Data entry through computer, entering payroll information,

calling contacts and reps for service times

Training/Awards

. Backup Cashier Certified

. Forklift Certified/pallet jack/electric ladder

. Received 7 customer service badges for outstanding customer

service and dedication

. Received customer service award during store meeting for

best example of customer service

. Received award for Department supervisor of the month in

2009

Education

Physical Therapy Aide-Certificate Educational

Training Inc.

Wethersfield, CT

Social Service-major Manchester Community College

Manchester, CT (returning student)

References

. References available upon request

64 Parkwest Dr. Vernon, CT. 06066

Phone: 860-***-****

Email: ************@*******.***

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