Qualifications Summary
. Energetic, self motivated, goal oriented professional with solid work
ethics
. Broad based experience working with people of various cultures in a
variety of settings
. Excellent interpersonal communications skills
. Hospitality and Administrative Skills
. Creative, artistic individual, capable of assessing situations and
implementing innovative solutions
. Proven ability to identify and implement improvements to streamline
existing processes and increase efficiency and productivity.
. Excellent computer skills; proficient with Microsoft Word, Microsoft
Excel, and able to learn proprietary systems quickly and easily.
. Effective problem solver; prioritize and manage heavy work flow
without direct supervision.
. Ability to work cooperatively with all levels of Administration and
non-administration personnel.
. Experience in documenting, evaluating, and improving business
processes.
. Fluent in English and Spanish.
. Computer Skills
Microsoft Office Windows Languages
Excel Adobe Acrobat Spanish
Word Publisher Croatian
Power Point
EMPLOYMENT HISTORY
Computer Service Associate
2008-2009
No Fear Computers, Inc - Miami, Florida
Report directly to owner of No Fear Computers, Inc., with over ten
years professional experience. Communicate with customers; Document
all repairs for services on hardware and software issues, viruses and
data recovery. Coordinate overall estimates to clients in a very
timely fashion in effort with corporate goals. Assisting the owner
with connecting personal and laptop computer hardware for the initial
set up and diagnostic testing. Manage all on-sites with our trained IT
repair employees. Follow up on all clients for superior customer
service
Smith Sales Rep- Private Contractor
2006-2008
Air Purifying Systems, Inc. - Miramar, Florida
Reporting directly to President and owner of Air Purifying Systems
Inc. Communicate with customers, management, internal departments,
and vendors. Coordinate overall marketing effort in accordance with
corporate goals. Plan and execute regional market research and
analyses. Play integral role in product development activities.
Handled all development and coordination of business reports and the
organizations business plan. Entered data for reports, production
items, shipping, and inventory. Generated and maintained accounts
with major US and Canadian retailers. Prepared and presented Power
Point presentations to Broward and Dade County Government Agencies,
Broward and Dade County School Boards, local Hospitals and Condominium
Associations.
Volkin Electronics Incorporated -Boca Raton, Florida
Administrative Assistant to the Senior Accounts Manager
2003-2005
Research obsolete and hard to find IC components, non-ic components,
resistors and other computer products. Manage accounts and customer
service to the Senior Accounts Manager. Communicate to Worldwide
distributors, manufacturers for pricing and negotiations for clientele
stemming from Eastman Kodak, IBM, and United States Military. Handled
all word processing and typing. Entered data for reports, production
items, shipping, and inventory. Maintained computerized inventory of
all parts, supplies, and products. Helped plan and organize company
functions. Answered the telephone and represented the company in a
professional and businesslike manner.
Clinique Counter Manager
2001-2003
Bloomingdales- Aventura, Florida
Oversee all sales and business development functions, including new
product rollouts, key account management, customer relationship
development, contract negotiations, and order fulfillment. Provide
cross-functional team training, coaching, and mentoring. Direct
network of district sales managers and marketing associates located
throughout the Florida district.
Assistant Director
2000-2001
Victoria's Secret- Aventura, Florida
Managed over twenty sales associates on the floor during retail shifts.
Maintained inventory of overall store items. Promote all credit card
applications. Communicate with customers, management, internal
departments, and vendors. Coordinate overall marketing effort in
accordance with corporate goals. Oversee all Human Resource employees,
screening, and interviewing the finest candidates for selected
positions.
Repair Manager
1999-2000
Mayors Jewelers - Aventura, Florida
Managed three seasoned jewelers on the floor, maintained flow of high-
end jewelry repairs, personally attended to all customers needing
repairs. Worked closely with the office managers and sales associates
on daily office functions. Communicate with customers, management,
internal departments, and vendors. Coordinate overall marketing
effort in accordance with corporate goals.
Temporary Employee
1998-1999
Miami Dade Water and Sewer Department - Miami, Florida
Managed all sections of Water Distribution. Ability to work
cooperatively with all levels of Administration and non-administration
personnel. Data Entry on all on-site vehicles, hours entered for all
personal. Customer service on all in-bound and out bound call to all
personnel. Performed all clearances to all vehicle personnel making
clarification on maintaining safety for all water mains safe for
excavating. Assisted all Water Distribution Supervisors in upholding
all records on a daily basis. Attending to all barricades when needed
for excavations and safety precautions. Worked closely with the
Administrative Supervisors I, II, III on extra tasks needed in daily
office functions.