Customer Service Assistant

Trisha Daugherty

*** ******** ****** **( Vincentown, NJ 08088

Cell: 609-***-****

***************@**********.***

Executive Assistant

Profile

Administrative support professional offering versatile office

management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works

independently, exceeds expectations, and is the first to take on a new

task. Able to manage multiple priorities and meet tight deadlines

without compromising quality.

Key Skills

Computer MW Word MS Outlook

Skills: MS Excel MS Access

MS PowerPoint Windows

Experience

Education Center - McChord AFB, WA Executive Assistantt, 1997 to 2008

Supported senior level executive. Responsible for maintaining MS Access

databases, authoring PowerPoint presentations, and initiating Excel

spreadsheets. Quickly became a trusted assistant responsible for making

decisions in the absence of senior executive. Resident problem-solver

entrusted with the most complex customer services issues as a result of

exceptional ability to promptly resolve concerns and satisfy customers.

Highly respected assistant known for confident attitude, flexibility,

ability to complete complex tasks and high-quality work.

Highlights:

Communicated effectively with senior level executives and 5 university

directors to prepare graduation program. Established strong

relationships to garner support and effectively achieve a first-rate

result. Quality of graduation made it a pinnacle in the Wing

Commander's year.

Developed database for tracking student reimbursements. Resulted in the

recoupment of $50K; monies were used to purchase new computer equipment

and testing supplies.

Entrusted to manage $3.4M office budget. Provided timely and accurate

financial reports; 100% accountability of funds; and received praise for

aptitude to consistently balance budget.

Accomplished presenter; briefed 25-35 individuals a week about education

center and college programs available. Identifiable increase noted in

student registration in all five universities.

Developed comprehensive pamphlets regarding tuition assistance

reimbursement, VA benefits, business cards and degree plans which

resulted in faster information dissemination to students.

Developed innovative PowerPoint presentation used by Base Introduction

Office to market educational programs to potential students and

newcomers to Air Force base. Accolades received by Wing Commander for

quality and quantity of information presented.

Counseled service members and families regarding college programs in

local area and online. Requested by students due to quality of care and

individualized service received.

Answered multiple phone lines and ensured customers received premium

customer service. Resulted in the Education Center receiving the Air

Force Nathan Aschuler Award 99, 01 and 05.

Took antiquated filing system and developed into an exemplarily filing

system. Became base-wide standard, all offices had to revamp their

systems to mirror the new one developed.

Earned excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality; ability

to learn and master new concepts; positive work ethic; loyalty; and

commitment to providing unsurpassed customer service.

Education

Pierce College - Lakewood, WA

Earned Associate in Arts and Sciences

Washington State University - Pullman, WA

Earned Bachelor of Arts in Criminal Justice

Tiffin University - Tiffin, Ohio

Earned Master of Science in Criminal Justice Administration

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