Manager High School

Location:

Posted:

October 15, 2010

Sandra Shinnick 410-***-****

Baltimore, Maryland 21224

Summary: * 30 years experience working in an office setting.

* Quick learner who can adapt to new responsibilities.

* Cooperative, Dependable, Responsible, and Friendly

Professional : * Telephone Operator

Experience : Listening actively to process information from customers

calling over the phone for telephone numbers, addresses, area codes,

reverse look ups, and business category searches.

Service Assistant: * Taking over calls transferred from operators due to

various reasons. Handling non published number requests, satisfying

customers that have complaints and taking customer commendations.

Manager Relief: * Supervising the office of 30 to 50 operators. Running a

line to match the number of operators that need to be plugged into the

board, to meet the number of operators that the office actually needs for

that 15 minute period. Making sure the operators take their correct breaks

and lunches. Make sure operators plug in on time to meet the adherence

objective. Input information into a computer throughout the day. Answer

incoming calls to the office. Handle any computer problems that we

encountered. Keep up the moral of the office to meet customer serving time

objective.

Trainer: Trained new operators the practices and procedures, and

retrained operators needing additional help with meeting objectives.

Work History : (1980 2010) C&P, Bell Atlantic, and now known as Verizon

Telephone Company.

Education: Graduated for Patterson High School in 1980.