Project Manager Customer Service

Nathan S. Hall

**** ***** ****** ****** ? Boise, ID 83703 ? 208-***-**** ?

**@******.***

Profile

A highly-motivated individual with a strong aptitude in technology coupled

with a passion for personal development & continued education. I am seeking

to expand my skill-set to include the framework for a career in Information

Systems.

Technical Support

? Experience providing problem resolution by phone, or in person primarily

involving network connectivity for small business and educational

institutions (Ethernet, TCP/IP, Wireless Cards, VPN's, Printer & File

Sharing)

? Vast knowledge in installing and troubleshooting hardware, (Mother-

Boards, Video/Sound Cards, CD-Drives, RAM, IDE/EIDE/SCSI Hard Drives)

software, (Windows XP, Vista, Win7, Linux, HP Jet-Direct, Novell Netware,

MS-Office) printers, scanners, hand-held devices for 1000+ users including

students, Boise State administrators, and computer labs

? Improved stability and performance of computer lab systems through policy

administration and drive imaging (Norton Ghost & Norton Antivirus, Windows

Group Policy) Scheduled bi-annually, and upgraded when necessary

Project Management

? Managed and developed a daily tracking dashboard queried from an AS400

system, used to target business segments and development opportunities

? Project manager of LAN infrastructure creation totaling 100+ nodes, and

wireless connection support for laptop end-users

? Managed annual inventory control processes involving 20+ employees, 3

departments, $15M in assets, and $1M in retail inventories

Customer Service

? 15+ years experience providing superior customer service across several

industries, and a wide range of clients

? Demonstrated prompt follow up skills involving customer inquiries,

billing, as well as complaints. Information was stored in various (CRM)

systems

? Ability to capture and analyze complex customer data, and implement

customer service initiatives, based on a detailed breakdown of customer

needs and expectations

Work History

Idaho Seed Production, Inc. - Project Manager - (2010 to present): Seed

production import/export globally.

United Rentals - Operations Manager - (2006 to 2010): Attended MIT

Conference 2009: Greenwich, CT (25/5000 employees invited annually),

Employee of the Month 13 consecutive months.

Boise Weekly - Account Executive - (2003 to 2006): Increased sales revenue

20%+ YOY, Single largest advertising contract negotiated totaling $75k in

revenue.

Boise State University - Technical Support Specialist - (1999 to 2003):

Increased response time by 100%, reducing 1 position for support,

Implemented first-time restrictions to public computers.

Syngenta - Quality Assurance Manager - (1995-2003): Worked 60+ consecutive

days during peak season workweeks, managed 1,000+ acres of seed corn

production, kept detailed records of plant biomechanics.

Education

Western Governors University - Masters Business Administration: I.T.

Management - (Graduation 2011)

Boise State University - Bachelors Business Administration: Marketing &

Finance - (1999 to 2003)

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