Customer Service Management
Resume:
Lillie Harrison
Modesto, CA *****
559-***-**** - ****************@*****.***
I am seeking a position that will utilize my experience and expertise to
the benefit and productivity of your firm.
Having worked in both the public and private sector I bring a unique
understanding of the needs and expectations of an employer.
My skills include the ability to learn quickly, make informed decisions,
work without hands-on management, motivate others, supervise staff and work
in a professional manner.
I am able to prioritize my work, meeting the needs of the clients as well
as to meet the company objectives in a timely and cost effective manner.
My background in customer service and, team management makes me an ideal
candidate for a company looking for an employee who will make a difference.
I have reviewed your open position and would like to meet with you to
further discuss my interest and qualifications.
Further information detailing my experience and references will be provided
upon your request.
Thank you for your anticipated positive response.
Lillie Harrison
Lillie C. Harrison
3925 Moana Way
Modesto, CA 95355
****************@*****.***
SKILLS:
. Strong decision and problem solving
. Effective written and verbal communication
. Highly organized
. Motivated
. Able to relate to persons of various and diverse social and economical
backgrounds
. Building positive client relationships
. Interviewing clients by phone and in-person
. Supervise team
. Set and maintain goals and standards
EXPERIENCE:
10-2009/8-2010 Facility Claims Processor Blue Shield of CA -
Lodi, CA
Responsible for processing routine to high dollar claims, research various
data bases to properly insure claims are priced correctly, document
accurately exceptions to pricing rules, research eligibility information,
search valid provider numbers for claims processing, verify benefits are
correctly applied by the system, understand and process claims according to
claims logic processing
02-2009 to 07-2009 IFP Processor Blue Shield of CA -
Lodi, CA
Review applications for completeness; research using customized system to
determine eligibility, document accurately discrepancies and data entry
11-2008/2-2009 Customer Care Representative Teletech
- Stockton, CA
Temporary position
Answer inbound calls; educating clients on various health plans and
options; register and enroll clients in specific health care plans; provide
prompt, courteous and professional responses; enrolling clients based on
set rules and regulations; document accurately household information;
entering and updating household information
9-2004/2-2008 Business Analyst
Informatix, -San Francisco, CA
Receive service calls from clients; document issue in tracking software;
evaluate and provide analysis of customer calls; identify system
enhancements; provide prompt, courteous and professional responses; write
reports; work independently; meet deadlines and self-imposed time
commitments; create training materials; provide training to new staff
8-1998/9-2004 Supervising Child Support Officer Tulare
County - Visalia, CA
Utilize the CASES system to locate, establish and enforce child support;
evaluate cases for compliance regarding state and federal guidelines;
entering and updating case information; generating documents; review staff
documents for accuracy; interviewing clients; reviewing and resolving
complex issues; formulate appropriate case actions; determining case
management based on state rules and regulations; supervising staff of the
Public Service Unit; evaluating staff and addressing training issues
Contact this candidate