Customer Service Manager

Dino Marinopoulos **** Merchant Ct Tracy, CA ***** (209) 855-

**** ****.************@*******.***

OBJECTIVE

A management position in an environment where I would be able to apply my

experience, skills and abilities in managing Logistics, Distribution,

Supply Chain, Fulfillment, Materials and Inventory Control processes.

CAPABILITIES, KNOWLEDGE, SKILLS AND COMPETENCIES

> Knowledge of business and management principles, strategic planning, cost

reduction, resource allocation.

> Warehousing, Distribution, Transportation, Inventory Management, Employee

Morale/Development.

> Knowledge of human behavior and performance: individual differences in

ability, personality, and interests.

> Trained and experienced in developing and executing plans by organizing

resources and setting clear priorities.

> Strong quantitative and analytical skills, familiar with logistics and

production planning concepts.

> Demonstrated willingness to take risks in accomplishing short and long-

term goals.

> Problem Solving, Quality Improvement, Safety Development, Process

Improvement, analytical thinking, and decision making.

> Outstanding written and verbal business communication skills.

> A drive to get things done correctly, with an emphasis on working with

people in the process.

EXPERIENCE

Pacific Coast Industries, Tracy, CA - Production Control/Materials Manager

-, 11/08 to 03/10

> Manage material management functions, such as forecast, planning,

procurement, storage, inventory control, and distribution of materials.

> Coordinate material flow based on JIT principles.

> Manage flow of materials (FIFO), raw and finished in order to meet

shipping schedules.

> Monitor maintenance of the inventory control system to ensure accuracy.

> Manage Payroll, Materials and Transportation Budgets.

TOA Electronics, Inc. South San Francisco, CA - Materials Manager -, 09/07

to 09/08

> Forecast - Forecasted product needs for entire product line-up utilizing

historical, seasonal and current sales trends.

> Purchasing - Managed and controlled PO origination and maintained check-n-

balance ensuring that expenses met budget.

> Interacted, and coordinated with factories in Japan, China, Taiwan,

Vietnam, and Indonesia in order to procure back-ordered product.

> Interacted with affiliate TOA Companies in Canada, Germany and U.K. in

order to coordinate product procurement and delivery.

> Inventory Control - Managed and maintained accurate inventory levels in

three U.S. facilities

> Facilities Management - Coordinated and kept up to date contracts with

all vendors ensuring all facilities were functioning in the most

efficient and safe manner.

OFFICE DEPOT, Inc. Fremont, CA - SR. CSC Manager - 01/01 to 08/07

> Planned and scheduled all distribution services including receiving,

storing, handling returned/damaged goods, maintenance, administrative,

and production activities to ensure customer requirements are met in an

efficient manner.

> Typically responsible of managing 100+ employees through 4 to 7 Front

Line Managers.

> Increased productivity by 6%. Improved Quality by 6.5%

> Planned and scheduled all distribution services including selecting,

packaging, and routing activities to ensure customer requirements are met

in an efficient manner.

> Planned short term and long term labor needs based on sales forecasts.

> Assured compliance with OSHA and MSDS regulations.

> Complete responsibility of Business Unit's P&L.

Value Outsourcing Solutions, Milpitas, CA - Warehouse Manager - 02/99 to

01/01

Managed staff and scheduling of daily operations for e-Commerce, Warehouse,

Shipping/Receiving, Transportation and Customer Service.

Managed recruiting and hiring of employees and supervisors to oversee those

departments.

Created and adhered to budgets for all departments.

Managed escalated issues involving customers and customer service.

Managed activities to assure that established procedures and processes were

followed.

Managed all vendor negotiations in regards to supplies, freight, and office

equipment and facilities maintenance/repair.

TELOGY, Inc., Menlo Park, CA - Shipping/Receiving Supervisor - 10/88 to

02/99

Supervised staff in Shipping, Receiving, and HP turnkey Project in two

separate facilities (Menlo Park, CA; Lawndale, CA) to assure

accurate receipt, storage, and shipment of incoming and outbound

shipments.

Supervised daily operations and resolve quality issues by developing and

implementing processes and procedures that improved efficiency

and increased productivity.

Controlled productivity and accuracy levels by utilizing effective metrics.

EDUCATION

1st Lyceum of ano elioupolis - athens greece, AA Equivalent - Graduated

06/84

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