Sales Manager
Resume:
Britni Wige
St. Charles, MO *3303
********@*****.***
SUMMARY Seven years of experience in scheduling and coordinating
administrative operations
Six years of experience in answering questions and developing client
relations
Strong work ethic and leadership skills; promoted in three separate
industries
EDUCATION DePaul University (Chicago, IL)
June 2003 - June 2009
Attained Bachelors of Art in History
WORK
EXPERIENCE Maurices, Inc Sept 2010-
Present
Assistant Manager
. Assist the store manager in all aspects of store management
. Generate sales and profits while controlling expenses and
inventory
. Help to train and develop a talented team of associates
. Maintain visual standards and build the Maurices brand
through direct contact with the customer
. Stay up-to-date on current fashion trends and maintain an
up-to-date style visually
CCH, a Wolters Kluwer business (Chicago, IL) March 2009-
Apr 2010
Subscription/Product Support Dec
2009-Apr 2010
. Assist customers with all online and print
subscriptions:
o Place new orders, cancel orders, submit conversion
orders
o Assist the accounts' Delegated Administrators and
end users
o Assist with registration, installation, and
navigation of our two online subscriptions
o Assist customers with filing issues pertaining to
their print subscription
Sales Coordinator- Intelliconnect Specialist March 2009-
Dec 2009
. Assisted sales reps and their customers with specific
needs pertaining to IntelliConnect
. Assisted both customers and sales reps with a large
variety of functions:
o Resolved all account issues
o Migrating/registering new users and set up dual
access for specific accounts
o Installing and troubleshooting online
subscriptions
o Explaining and changing authentication types and
access types
o Trained and assisted customer with online research
o Troubleshoot IP access/address issues
. Ongoing direct customer follow-up to resolve specific
problems
Oasis Legal Finance (Northbrook, IL)
August 2006 - January 2008
Attorney Contact
November 2007 - January 2008
. Obtained case details from plaintiff regarding their
medical malpractice, wrongful death, wrongful termination,
pharmaceutical, product liability, or sexual
harassment/discrimination case
. Gauged case validity, based on plaintiff information, to
differentiate worthwhile cases worthy of pursuit
. Discussed case with attorney to determine liability and
strength of lawsuit
. Reviewed and analyzed medical and legal documents to
determine possible approval
. Discuss and review case documents with underwriter to
determine if an advance is possible
. Inform plaintiff of approval/decline; discussed pricing and
disbursement options
. Edited any contract changes made by plaintiff's attorney;
Reviewed signed contracts to ensure completion and accuracy
. Received requests for second and third advances, review
necessary documents and determine if another advance is
possible
Funding Representative July 2007 -
November 2007
. Ensured all parts of a completed contracts were compliant
with legal and company standards
. Assured all accuracy in cases' approved funding figures
based on underwriters' notes
. Interpreted reports such as ALFA, Pacer, and Equifax
. Initiated wire transfers using CashPro
Contracts/Closing Representative
August 2006 - July 2007
. Assisted plaintiffs in obtaining cash advances on their
pending lawsuits
. Informed plaintiffs of approval and/or decline of funding,
explained legal obligations to both plaintiff and attorney,
discuss pricing and disbursement options
. Liaison between plaintiffs, attorneys, and underwriters
. Reviewed and analyzed medical and legal documents to
determine second and third approvals
. Received signed contracts and review for completion and any
changes made by plaintiff's attorney
Empire Today (Northlake, IL)
July 2004 - February 2005
Customer Sales
. Contacted prospective customers in 30 different states by
making 120+ calls daily
. Designed, organized and maintained an Excel spreadsheet for
over 5,000+ accounts
. Scheduled appointments for customers daily
. Answered questions regarding company policy and services
. Increased client relationships by 10%
LavAzza Coffee Shop (Villa Park, IL)
July 2003-September 2005
Supervisor
. Handled all operations in a small coffee shop including:
opening, closing and security
. Deposited inventory and petty cash of $1,200+ daily
. Supervised and train two part time staff
Cloud Vet Center (O'Fallon, MO)
December 2000 - December 2002
Veterinarian Technician
. Promoted to Veterinarian Technician from receptionist
within two months
. Trained and promoted as a surgery technician within one
year
. Worked with all domesticated pets and animals
. Explained diagnosis, medications and consulted clients
regarding difficult issues
COMPUTER Highly proficient in:
SKILLS
Microsoft Outlook Adobe
Microsoft Excel Microsoft Word
Microsoft PowerPoint Internet research
REFERENCES Professional and personal references available upon request.
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