Customer Service Administrative Assistant

QUALIFICATIONS: Expertise and experience in a business environment.

Ability to handle executive support decisions and duties under pressure

and work without direct supervision. Able to meet deadlines, organize

and prioritize, while maintaining a high quality of work with attention

to detail. Excellent Customer Service, Event Coordinator and

communication skills.

COMPUTER KNOWLEDGE: Proficient in Microsoft Office, Word, PowerPoint,

Excel, Access, Internet Explorer, Outlook, Lotus Notes, Safe Net,

Hoovers and D & B Company.

EXPERIENCE:

4/17/2000 - Present FM Global ~ Sr. Administrative Assistant III

> Perform management related support functions for Vice

President/Branch Manager, Business Development Executive -Sales,

and Human Resource /Processing Manager

> Internal/external client and associate interaction

> Event Coordinator for Client & employee events

> Travel arrangements

> Maintained Access database and Excel spreadsheet for prospect &

client data

> Organize CPR training & Flu Shot Clinics

> Update Business Plans, Monthly /Quarterly Reports for Branch Mgr.

& Account Mgrs.

> Schedule appointments, meetings/live meetings (Microsoft Office

Live), and meal arrangements

> Compose, analyze, maintain & assemble correspondence, reports,

presentations, and proposals

> Client & Broker contact entry and other data entry

> Expense reports, accounts receivable aging reports (accessed via

SafeNet)

> Various client/prospect mailings

> Conduct independent research via Hoovers/D & B Company

> Prospect & Client Call Reports

> IT & phone system liaison & backup relief for multi-line phone

system

5/98 - 4/00 JBA, Int. ~ Administrative/Sales Assistant

> Administrative support, maintenance of expense reports and

timesheets for Sales Staff

> Scheduled / prepared educational classes, meetings & conferences

> Ordered office supplies

> Customer Service

> Updated weekly spreadsheets/reports

3/97 - 5/98 Neumenon, Inc. ~ Receptionist/Administrative Assistant

> Front receptionist / multi-line phones

> General administrative support

> Ordered office supplies

> Coordinated office travel & entertainment arrangements

> Customer Service

6/94 - 3/97 Whiteline Express, Ltd. ~ Human Resources Assistant

> Maintained benefit updates

> Processed driver payroll-trip sheet auditing, monitored weekly

driver logs

> Conducted driver orientation

> Scheduled random drug testing of drivers

> Compile data, print reports as needed

> Helped in dispatch as needed

10/92 - 2/94 First Michigan Title ~ Post Closer

> Analysis of closing papers and their distribution

> Disbursement of checks

> Data Processing

> Customer Service

EDUCATION:

~ Graduate of Ladywood High School

~ Schoolcraft College - Excel & Windows 98

~ Communication Training Class with AT&T

~ Time Management Training Class - Amerisure Insurance Co.

~ New Horizons Computer Learning Center

~ Social Styles training - Wilson Learning

~ MicroSoft Office courses on RAIL (learning management system)

. Basic Excel 2003

. Advanced Excel 2003

. Basic Access 2003

AWARDS RECEIVED:

2002 recognition award for (Above & Beyond Performance) - Results

Driven

2004 recognition award for (Above & Beyond Performance) - Customer

Focused

References available upon request

Contact this candidate