Customer Service Administrative Assistant

Ann E. Sheley

***** ************ ****

Home 260-***-****

Yoder, Indiana 46798

*********@*******.***

Job

Objective

To provide the employer with the skills and abilities necessary to multi-

task in a diverse environment. Able to problem solve, to respond in a

timely and accurate manner, and get the job done right.

Education and

Training

*U.S. Department of Transportation TSA Screener Training Supervisor Program

Oklahoma City

*Indiana State Police various Law Enforcement training courses

*Van Wert High School Graduate

Experience

* 2006-02/15/2010 - Courier for Lutheran Hospital. Picked up and delivered

lab samples supplies, and pharmacy. Followed an established route and time

schedule, also picked up stat calls whenever called upon.

*2005-2006 - Administrative Assistant in Safety and Compliance for Omni

Source. Applied my training in Motor Carrier Enforcement with Indiana

State Police with bookkeeping requirements for the trucking division of

Omni Source. Audited logbooks and other documents. Operated all office

equipment and computers including Microsoft excel, and word. Proficient in

Data Entry. Did filing and switchboard. Completed background investigation

reports.

*2001-2005 - ITS/TSA Security Screener Supervisor. Was one of the original

persons chosen by Department of Transportation to be trained in

implementing the TSA program. Traveled throughout the country training

security screeners for the TSA. Supervised over 20 individuals. Operated

in a busy and noisy environment.

*1999-2001 - Walnut Ridge Greenhouse. Owned and operated Walnut Ridge

Greenhouse, where we grew annual bedding plants, perennial plants and

nursery stock. Operated the office, where I was responsible for accounts

payable and receivable. Ordered all merchandise, supplies and equipment.

Operated the cash register and provided excellent customer service.

*1980-1999 - Indiana State Police. Received training in communications,

where I dispatched Law Enforcement for several years. Then trained and

performed as Motor Carrier Inspector. Became proficient in all federal and

state laws as they pertain to commercial motor vehicles. Also trained and

qualified in Hazardous Materials.

Strengths and Skills

I am flexible and adaptable to new situations and environments. I have a

friendly and outgoing personality with the experience needed to succeed. I

have excellent customer service skills, and experience working with cash

registers. I have strong communications experience, as well as an

excellent background in Law Enforcement. My administrative assistant

background provides me with good data entry skills, as well as Microsoft

Office software programs, and proficient with a lap top computer. I also

have all skills necessary to operate in an office environment.

My attendance is outstanding.

Contact this candidate