Service Marketing

Brionne Cheatham

*** ********

Park Forest, IL **466

708-***-****

***************@***.***

OBJECTIVE: To utilize and develop my analytical abilities to

improve work processes and discover market opportunities for my

employer

QUALIFICATIONS STATEMENT:

. Highly analytical thinker with demonstrated talent for identifying,

scrutinizing, improving, and streamlining complex work processes

. Flexible team player who thrives in environments requiring ability to

effectively prioritize and juggle multiple concurrent projects

. Microsoft Office (Word, Excel, Power Point, Outlook)

EDUCATION:

B.S. in Marketing

Graduation Date: Dec 2009

Grambling State University, Grambling, LA

G.P.A 3.55/4.0

Honors & Awards Memberships

President's List, 2008-2009 Earl Lester Cole Honors

College

Dean's List, 2005-2008 INROADS Internship

Organization

EXPERIENCE:

Harrah's Entertainment INC., Joliet, IL

Slots/Beverage Supervisor

01/2010-current

. Oversee daily operations and personnel in the slot machine

department

. Provide witnessing/authorizing signature for slot jackpot

payments as described by department policies

. Perform the service functions of exchanging currency,

redeeming payout tickets; coordinate guest's satisfaction

resolution

Harrah's Entertainment INC., Joliet, IL

Marketing Intern

Summers 2007-2009

. Supervised a staff of 15 as a Promotions & Total Rewards

Supervisor

. Performed daily revenue audits and reconciliations of

property transactions

. Created two web pages for property executive hosts and

concierge exposure

. Created variance policies to control property losses

. Created a direct mail guide for service representatives

. Participated in the Kaizen of various departments

. Created Internal Service Initiatives for service

representatives

. Researched and developed future promotional and fundraiser

campaigns

Walt Disney World, Orlando, FL

College Program Intern

08/2007-01/2008

. Participated in Disney Exploration Series to enhance my

knowledge in Marketing and Promotions

. Observed and analyzed current promotions and marketing

activities occurring at Disney

GSU Financial Aid Office, Grambling, LA

Counselor's Assistant

08/2006-05/2007

. Trained entering students on the registration process

. Computed and sorted financial aid information and student

data

Contact this candidate