Customer Service Assistant

Lois C. Cherubin

**** ********* *****, ********, ******** 21075

410-***-****, *******@***.***

Objective

To transition my extensive experience as a billing and office assistant

into an interesting and responsible career.

Summary of Qualifications

Experienced using MS Office products and ability to operate and learn

various new software applications quickly. Effective analytical and problem

solving capabilities with outstanding attention to detail abilities. Expert

at filing, alphabetizing, organizing, proofreading documents and following

instructions. Professional with interpersonal, telephone, customer service,

and written communication skills.

EXPERIENCE

Lutheran Family Services, Omaha, NE

2002-Present

Billing Office Assistant - Responsible for the coordination of

authorizations for Nebraska Medicaid and the billing of Medicaid for the

Lutheran Family Eastern Region. Maintain files and use MS Office programs.

CLIENT REGISTRATION AND INTAKE

. Processed Client Registration forms on potential new clients.

. Verified appropriate scheduling of new clients to match provider

credentials.

. Oversaw completion of intake paperwork by new clients.

DATA MANAGEMENT - FINANCIAL

. Completed payer's folder in Profiler and insurance worksheet information

from call to insurance company.

. Completed self pay record and financial folder (for region funded

clients).

. Coordinated service planning with therapists based on payer and run

Benefit Wizard when planning service. Determined number of sessions.

. Assisted with auditing of client accounts and reviewing of client

statements as directed by Billing Office Coordinator.

. Completed forms related to Region-Funded Programs (Magellan registration

and Magellan discharge forms). Ran Magellan reports in Profiler and

distribute to therapists for review and completion. Entered data from

Profiler Magellan reports on the Magellan website.

PROFILER FORMS DEVELOPMENT

. Oversaw the identification of online or paper form specifications and

format.

. Coordinated new online and paper form development with MIS Department.

Assisted MIS Department in testing newly developed forms for accuracy of

information.

Kohlls Pharmacy, Omaha, NE

2000-2002

Accounts payable office assistant - Responsible for the coordination of

client registration and intake, financial data management and

credentialing.

Army Air Force Exchange Service, Offutt AFB, NE

1993-2000

Accounting assistant - Responsible for the financial data management of

store accounts.

AWARDS

Employee of the Year 2007, Lutheran Family Services, Omaha, NE.

VOLUNTEER EXPERIENCE

Bellevue East High School Marching Band

. President parent boosters club one year

. Vice-president parent boosters club one year

. Four years uniform organizer and chaperone

EDUCATION

Utica Free Academy High School 1972-1976 - graduated 06/1976

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