Customer Service Quality Assurance

A llan Herbert **** Cedar Green, Stone Mountain, Georgia

***** 770-***-**** ******@*******.***

Warehouse Lead– Warehouse

Consistently surpassed company production quotas. H ighly effective leadership,

communication, motivation and inspirational skills which led to a high employee retention

r atio.

Certifications: Forklift Certified / Safety Coach

Areas of Strength

Excellent Communication skills (verbal writ ten) H and Tools / Mechanical

A bilities

Supervision / Team Leader / Team Player Machine Operation / Adjustment

Training / Coaching Mentoring OSHA Safety Regulations

Quality Assurance / Detail Oriented Troubleshooting / Problem

Solving Skills

Computer Hardware / Software Troubleshooter

Computer Skills: Microsoft Word, Excel, Powerpoint

Proficient Computer Hardware / Software Troubleshooter

Work Experience

Mohawk Industries, Atlanta, Georgia 2003 - 2008

3 rd Shift Warehouse Lead (11/2003 to 10/2008)

Supervised and Managed 8 Warehouse Associates, 10 Drivers and 2 Office Support

Associates. I was responsible for safe and timely Unloading / Loading of M ill t rucks as well

as being responsible for Warehouse Inventory and O S & D reports. My duties entailed

spotting Tractors and Trailers to proper dock doors for loading/ unloading, initiating and

authorizing mill returns, checking driver Bill of Ladings for accuracy and supervising the

safe operation of Pole/Forklift lift operators. I am also a Certified as a Forklift Safety Coach.

• Performed product mill returns and evaluated root causes of production and quality

concerns

• Successfully resolved daily client issues which lead to improved customer service

levels

UPS Logistics, Decatur, Georgia

Warehouse Coordinator ( 1998 – 2003) 1998 - 2003

Managed up to 8 employees in 2 departments. Troubleshoot and resolve any personnel or

mechanical problems. Provided daily reports to management and communicate importance

of meeting daily goals to team members. Perform monthly team member performance

reviews; schedule employee work hours

Education

H.H. Lehman High School, Bronx, New York

Georgia Perimeter College, Decatur, Georgia

DeVry University, Decatur, Georgia

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