Customer Service High School

Jania Yeterian

**** ***** ***** *****. ********, PA 15024 Telephone: 412-***-**** Email: ********@*******.***

Objective I am a fast learner, hard working and dependable worker searching for a position where I

can continue to grow and develop my skills

Experience Merchandising and Pricing Lead

10/2008 present Sears Grand, Tarentum/Pennsylvania

•Lead the Softline’s Merchandising and Pricing associates

Ensure all tasks are completed in a timely manner

Create weekly schedules

Maintain a high level of customer service focus

Quick problem solving skills throughout the entire store

Train and coach associates new processes and procedures

Resolve customer issues in a timely manner

Price Accuracy Team Leader

10/2007 06/2008 Target, North Fayette/Pennsylvania

Lead the price accuracy team of the store

Ensuring daily markdown workload is completed in a timely manner

Train and coach team members as necessary

Communicate with team leaders in all areas of the store

Being able to solve equipment issues as they arise

Change price labels in the store on a daily basis

Guest Service Team Leader

11/2006 – 10/2007 Target, North Fayette/Pennsylvania

Lead an entire team of 20+ employees

Oversee 3 areas of the store

Ensure great guest service is provided with every interaction with guests in my

department

Work closely with the Assets Protection department to ensure no shortages are

occurring

Communicate with the Executives on a daily basis

Conduct team huddles and provide recognition to employees

Ensure products are fully stocked at the check lanes

Provide great guest service to our guests as they are checking out

Properly open and close registers in the entire store

Communicate effectively with the other leaders in my department

Teller Supervisor

4/2003 – 6/2005 PNC Bank, Philadelphia and Cranberry Twp./Pennsylvania

As a supervisor, managed the entire teller line staff

Performed basic teller functions which included deposits, withdrawals, and cash

checks

Performed all ATM functions and TAU functions

Coached new products and services to tellers

Coached tellers to refer customers and prospective customers to customer service

representatives

Showed a great amount of leadership to all employees, hold staff meetings and

maintaining all security procedures as needed

Supervisory duties included, scheduling, time and attendance, warnings, and

following all audit procedures

General office duties included filing answering phones

Provided exceptional customer service. Lead by example with great emotion and

passion

Ability to solve customer issues in timely and respective manner

Worked closely with tellers to refer customers contribute to branch sales goals

with referral opportunities

Education Lower Moreland High School, Huntingdon Valley. PA

09/1996 06/2000

High School Diploma

References References are available upon request.

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