Customer Service System
Resume:
Nicole Southward
***********@*******.***
CAREER OBJECTIVE
To secure mid-level position in telecommunications.
SUMMARY OF SKILLS:
Windows NT/Windows 2000 operating systems
Windows 98/Windows XP operating systems
Defense Messagaging System
Autodin (Messagaging System)
Microsoft Exchange
Certification Authority Workstation
Microsoft Office
Microsoft Word
Typing (45 wpm)
Customer Call Center operator/supervisor support
Retail Sales/Customer service
Telecommunications operations
SUMMARY OF QUALIFICATIONS
5 years technical IT call center support, and message processing.
Excellent communications skills and customer rapport.
Highly motivated and result orientated.
Proactively troubleshoots system problems and formulate new insightful
solutions.
Strong customer service and retail orientation.
Experience in interfacing with dealing with all facets of customers, co-
workers, and management.
Strongly motivated to complete project on task and in timely manner.
EDUCATION
Bachelors of Art, Tougaloo College 1991
Military Training, Radioman IT 21 school recruit training
Waukegan, IL (Great Lakes)-1997
CAREER HISORY
NETWORK TECHNICAL CALL CENTER SYSTEM SUPPORT
INFORMATION SYSTEMS TECH/SYSEMS OPERATOR
US Navy (Department of Defense) 1997-2003
Achievements
Successfully ran (LLC) Local Control Center using Multifunctional Secure
Gateway systems and Other Gateway systems.
For 1 year, installed, operated and performed operations, sometimes
supervising, performing maintenance and support of record
telecommunications system, Defense Message Systems.
Performed (DMS) Defense Message system Secure and Non Secure
Organizational and Individual Alternate System Administrator (SA) duties.
Successfully performed backup operations, established mail accounts,
installed Field Engineering Notices (FENS).
Modified E-Mail Addressess.
Implemented and coordinated Methods of operation, using Windows NT/2000
and Unix platforms extensively.
For 3 years worked as Telecommunications Operator performing unit level
maintenance in telecommunications center to provided support to users of
UNIX and Windows based telecommunication centers using command consoles,
computer terminals, processors, and communications security devices.
Processed Message Traffic, operated and performed preventative maintenance
check and service and accounts for communications security equipment and
keying materials. Set up and maintained system logs and reports.
INTEREST
Reading, researching, and staying current with technology and continual
educational upgrading for other career interest.
REFERENCES
Contact information supplied upon request
Contact this candidate