Human Resources Customer Service
Resume:
SYLVIA A. SIMON *** Craver Drive
Winston-Salem, NC 27107
North Davidson Sr. High, Lexington NC - HS Diploma 1987
Davidson Community College, Lexington NC - Completing Associate Degree in
HR Management
SKILLS: COMPUTER SKILLS:
Multi-task oriented MS Word
Great Interpersonal Skills PowerPoint
Strong Sales and Negations Skills Excel
Data Entry / Ten-Key Skills WordPerfect
Strong Customer Service Skills Quattro Pro
Excellent Telephone Skills HRIS-Cyborg System
Typing HUD Teapots System
WORK EXPERIENCE:
City of Winston-Salem - City Hall 100 E. First St., Winston-Salem, NC -
August 23, 1999 - Present
Human Resources Specialist - Human Resources Department, Primary
responsibilities include daily input into HRIS Cyborg system of new hire
set up maintaining all employee records. Position tracking; Managing
personnel files and records required by State and Federal employment laws
and City of Winston-Salem policies; Processing and reviewing of Audit
reports and weekly distribution; Update organizational charts; update of
monthly newsletter publication; maintain confidentiality and special
projects as assigned. Entry of salary and payroll changes of employee of
employee records. Retiree information updates and state pension processing;
termination of employee process, such as Exit interviews; input of payroll
changes; Set up of Health Benefits enrollment into benefit system and
coordinate open enrollment benefit functions; Conduct new hire orientation
and maintains scanning / imaging system of employee files. Maintain I9
records and audit reviews. Other responsibilities include recruitment
processing and assistance with ESC hearings. Maintain drug process, such as
random, reasonable/post-accident and pre-employment screening. And employee
relations with questions of employment issues, benefit concerns and
pay/compensation matters such as survey inquires. Also, assist with public
inquires of City employment procedures.
Human Resources Senior Office Assistant - Primary responsibilities included
assisting the public and city employees with employment procedures such as
application processing and maintaining online application inquires through
E-works online system. Job posting and placement of ads; website updates
and maintenance; job description inquires and compensation inquires.
Conduct conditional offers of employment along with pre-employment
processing such as drug screening, and background paperwork. Other duties
include public relations issues such as citizens concerns and complaints.
Act as liaison for Human Resources Recruitment Analyst and Benefit Analyst
in processing notifications of COBRA enrollment.
Human Relations Administrative Secretary- City Human Relations Department
(Oct. 2004 - April 2006) Primary responsibilities included assisting
customers via phone and personal interview of discrimination issues of Fair
Housing and Employment issues. Coordinated and plan community outreach
activities to educate and bring awareness to neighborhoods, schools, and
public agencies to promote diversity and equality. Administrative duties
include Human Relations Commission reporting complaints and dictating
minutes of C omission monthly meetings. Monthly statistical reports such
as HUD annual review reporting, FHAP hours reporting, Landlord-Tenant and
HUD case tracking reporting, weekly call log, and citizen contact tracking.
Maintained payroll functions for department and budget reporting to City
Finance and Audit department, such as check request processing and
purchasing card transactions. Other duties included website design and
update of department online site.
Today's Temporary Services- (1997-1999)
The BUD Group - Personnel Manager, Maintained application process and
conducted Interview, selection process of new hires; processing of payroll;
issuing of uniforms and badges and termination process.
RMIC - Loan Processor - processing of conventional and non-conventional
home loans.
TIS, Tenant Information Services - (1996-1997) Account Sales Consultant -
Primary functions was outside sales of generating new accounts and
maintaining prior accounts for background check services.
American Mortgage Source - (1995-1996) Loan Originator - Outside sales of
processing conventional and non-conventional home loans.
BB&T Bank - (1995) Executive Assistant - Administrative functions to
Director of Direct Lending such as typing of correspondences and scheduling
of meetings. Weekly updates of Lending department reporting functions.
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