Customer Service Administrative Assistant

PAULA KELLEY

*** ****** *****

WINSTON-SALEM, NORTH CAROLINA 27127

HOME; 336-***-****

PROFESSIONAL SUMMARY

Administrative office professional with eighteen years experience. Strong

computer skills in applications including work processing. Spreadsheets,

database, EDI. Capable of learning new assignments involving decision

making, organization of data, customer service, working cross-functionally

with others, and prioritizing responsibilities. Responsible. Reliable, and

able to work quickly and accurately.

TECHINICAL / OFFICE SKILLS

SOFTWARE Microsoft Office (Word, Excel, Access)

HARDWARE Have worked on variety of PC's and Mainframe (UNIX

system),

ERP system (Jomar), SouthWare, Nortel Phone system

WORK HISTORY

2005 To 2010 SFI Electronics, Inc: Kernersville, North Carolina

Administrative Assistant

Duties included: Answering multi-line phone system,

Composes and type executive correspondence and

distributes accordingly, filing. Coordinate registrations

-

NC Alarm System License Board

for employees at all

locations. Data entry functions

include input data in

spreadsheet, order entry,

purchasing, receiving. Handle

all receiving inventory, UPS

and mail.

1989 TO 2004 MICROFIBRES, INC.; Winston-Salem, North Carolina

IS Production Supervisor / Communication Specialist

Duties included: Supervising two other clerical associates

in the

IS Production Department, Reviewing, editing and verifying

data

associated with production and inventory at the Winston-

Salem

manufacturing facility. Miscellaneous data input

functions,

Proofing. IS data input services and distribution of

reports from

IS to users. EDI (Electronic Data Interchange) -

Coordinating

with new customers, coordinating changes for customers,

Transmitting and receiving 850's and ASN's. Creating

Special

Labeling for External Customers. Oversee all phone

repairs, programming changes, voicemail box additions for

all

company locations. Maintain all pager activation and de-

activation.

Enter purchase orders. Composes and type executive

correspondence

and distributes accordingly, filing.

1986 to 1989 TALTON COLORTRONICS; Winston-Salem, North Carolina

Customer Service

Duties included; Data entry, answering phone calls, taking

customer

orders, filing.

1983 to 1986 SOUTHERN NATIONAL BANK; Winston-Salem, North

Carolina

Teller / Customer Service

Duties included; Making transactions for customer,

cashing and

depositing funds, customer service, answering

switchboard.

EDUCATION

1981 to 1983 Attended Forsyth Technical Community College

Business courses

1980 to 1981 Graduated - Parkland High School

PERSONAL

Enjoy swimming, and my children's sports activities

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