Customer Service High School

Kiara Marcano

**** ** ***** ******, *****, FL ***78

Cell Phone: 305-***-**** / *****.**********@*****.***

CAREER OBJECTIVE:

Using my education, diverse cultural background and the customer service

and management skills I have developed, I wish to further my experience in

the corporate industry in a position that will allow me to grow within the

organization.

EDUCATION:

High School: The Woodlands High School The

Woodlands, TX

College: MIAMI DADE COMMUNITY COLLEGE Miami, FL

AA degree concentration in Hospitality Management.

Course work included Hospitality and Human Resource Mgmt.,

Meeting Planning and Computer Applications.

EXPERIENCE:

2008-present AZUL HOTELS by KARISMA Miami,

FL

Senior Event Coordinator:

Coordinating wedding ceremonies for a group of exclusive resorts located

in Mexico. Making sure couples comply with all the legal paper work

required for civil ceremonies.

Coordinate all events during the guests stay, such as cocktail events,

dinner receptions, rehearsal dinners, corporate meetings. Foreseeing

details such as, reserving venues, entertainment, and transportation.

Serving as liaison for main clientele located in the UK and Canada.

In charge of the wedding departments' main inquiry inbox, responding to

all e-mails from potential wedding groups, travel agencies and general

inquiries.

Planning according to group's budget and proposing new budgets.

Maintaining and updating availability on the resorts master calendar and

revising the online calendar on a daily basis.

Establishing contracts for groups.

Arranging site inspections, managing inquiries and selling ceremony

locations for future weddings.

Processing payments and deposits.

2007-2008: THE CHART HOUSE RESTAURANT Coconut

Grove, FL

Concierge and Public Relations Coordinator:

. Managing and coordinating guest relations. Creating warm

business relationships with concierges from hotels in the

area, making sure the program we offer to V.I.P guests is

followed by the employees, ensuring impeccable service

and outstanding guest satisfaction.

. Organizing special events and dinners for concierge

groups showcasing the establishment and elite service

offered.

Front House Supervisor:

. Managing the restaurant and its operations according to

sales forecasts to meet labor budgets.

. Coaching team members to follow corporate requirements

and guidelines, by holding meetings and training

seminars.

. Multi tasking in an energetic and high stress level

environment effectively and establishing priorities.

Server:

. Providing exceptional customer service to a very

demanding clientele, following fine dining service and

cuisine protocol.

. Catering events such as weddings, Bar mitzvahs, meetings

and conferences.

2004-2007: MACARONI GRILL Miami, FL

Trainer and Developer:

. Teaching menu classes, and computer menu techniques

crucial to placing orders.

. Training, testing and developing team members to improve

performance.

. Participating in monthly meetings to improve quality and

staff performance.

. Managing shifts, directing team members on job duties and

requirements.

Event Planner:

. Organized and coordinated corporate events and large

parties.

Server and Bartender:

Providing exceptional service, going the extra mile to please the guest.

High intensity fast paced environment with constant customer interaction.

2001-2003: Perry's Grill and StEAK House Houston, TX

Hostess/greeter:

Responsible for coordinating reservations and assisting in event planning.

LANGUAGES: Fluent (speaking, reading and writing) in English and Spanish.

SKILLS: Proficient in MS Office including Word, Excel, Power Point,

Internet Explorer, Outlook, Skype and Blue Genesis.

REFERENCES: Available upon request.

Contact this candidate