Customer Service Manager

WILLIAM C. OCHS

**** **** ****** *****, **. Petersburg, Florida 33702

727-***-**** ? abjf21@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Results-oriented professional with 25+ years warehouse experience in Parts,

Production Management and Purchasing, and Customer Service. Expertise and

extensive skills include:

AS/400 Experience Oracle Experience

Routing and Inventory Control Personnel

Administration

Organizational/Time Management Employee Training Talent

International Export/Import Skills Ability to

Motivate and Prioritize Tasks

5S Trained

ISO9000 Trained

Experience

Kelley Temporary Services, St. Petersburg, FL

2009-2010

Returned Goods, 2009-2010

Move products back to stock, fill customer orders and ship customer

Orders.

Check parts in inventory for expired date code.

Perform daily cycle count of parts in stock.

Maintained 5S for department.

America II Electronics, St. Petersburg, FL

2000 - 2008

Second Shift Warehouse Supervisor, 2001-2008

Supervised 25+ employees in 56,000 square foot warehouse

Directed daily operation of warehouse to include shipping and

receiving

And stockroom

In charge of daily cycle count for consignment customers

Helped develop all training manuals and procedures to ensure improved

quality control for products in stock

Group Leader, 2000-2001

Boggs and Company, St. Petersburg, FL 1997

- 2000

Warehouse Manager/Parts Crib Supervisor

Responsible for supervision of warehouse: stockers, warehousemen, and

drivers

Coordinated all part ordering, vendor price negotiations, and

shipping/receiving

Worked with customer base via telephone throughout Florida and Georgia

Increased efficiency and accuracy in Part Inventory Ordering by

eliminating back orders through efficient planning and computer

reordering

Marcy Adhesive Tapes, Columbus, OH 1981

- 1997

Warehouse Manager/Production Supervisor, 1985-1997

Directed daily production and operations in 14,000 sq. ft. warehouse

facility

Supervised staff of 10+; hired, trained, and evaluated

Coordinated production schedule, packaging, and labeling while

accountable for safety, equipment, and facilities

Maintained inventory, routed products into stock, filled customer orders,

negotiated intrastate and interstate carrier shipping rates, exported

products overseas

Resolved customer service issues on product quality, production/delivery

scheduling, inventory levels, overages, shortages, and damages to

maximize customer satisfaction

MILITARY: United States Army - Supply, Ft. Sill, OK E-5 - Honorable

Discharge

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