Customer Service Information Technology

ERICH WAHL

****A Artemus Drive Scott AFB, IL ****5

315-***-**** ? **********@*****.***

Qualifications

An accomplished and integrity-driven individual with over three years of

experience in the information technology field and technical expertise in

computer programming. Quick to adapt and learn new ideas and concepts.

Extremely motivated to apply skills in the real world that will help the

information technology field grow. Veteran of the United States Air Force

and currently finishing a Bachelors Degree in Computer Information Systems.

Technical Experience

CompTIA Security + Certified

Programming Languages:

C++, HTML (with CSS), JavaScript, Visual Basic .NET, VB Script, Structured

Query Language

Software Programs:

Adobe Dreamweaver, BMC Remedy Action Request System, ColdFusion 8,

Directory and Resource Administrator, Internet Information Services,

Macromedia Flash, Microsoft Office, Microsoft SharePoint, Microsoft Visual

Studio 2005, SQL Server Management Studio

Microsoft Courses:

. Active Directory: Troubleshooting PLUS

. PowerShell for Administrators

. Configuring Windows Server 2008 Active Directory Domain Services

Employment History

Computer Programmer for the U.S. Air Force (Scott AFB, IL) - January 2007

to Present

. Key Points:

o Graduated from three months of Technical Training at Keesler AFB,

MS with high test scores which involved extensive use of Visual

Basic 6

o Top Secret security clearance

o Junior Technician of the Quarter (4th quarter 2008)

. Web Services Technician - June 2007 to March 2009

o Deployed over eight new web applications and updates to existing

applications

o Conducted a formal test of an updated application

o Troubleshot web application errors

o Monitored 13 servers that work across 12 Air Force bases

. These servers hold SQL Server 2005, ColdFusion 8, and private web

site responsibilities

o SharePoint:

. Manipulated and added information to the site and created new

pages

. Granted users permissions to specific areas of the site

o Fixed web site and server permissions using Directory and Resource

Administrator

o Added security groups and user accounts to files and folders

o Created and backed up databases using SQL Server Management Studio

o Installed Windows updates on our shop's servers

o Installed Windows Server 2003 Enterprise x64 on two servers

. Enterprise Systems Technician - March 2009 to Present

o Significant training with VB Script including reading, writing, and

modifying information from Active Directory, text files, and

Microsoft Excel

o Created a script to convert DNS names read from a file into an LDAP

string

o Ran a script that captured all computer names and their operating

systems that are running for 12 Air Force Bases

o Modified and ran a script that finds exemptions with common access

card accounts across 12 Air Force Bases

. Multiple volunteer opportunities including setting up for ceremonies,

gate guard duty, and working at our Airman's Attic (building with free

household items for the military)

Other Work - June 2001 to December 2006

. Provided customer service for various retail stores

. Loaded pallets and totes that required heavy lifting

. Supervised employees during closing hours

. Quickly learned the operations of cash registers

Educational Background

Park University Parkville, MO from January 2010 to Present

. Summary: Obtained more knowledge in logic, management and programming

languages.

. Classes: Programming, Discrete Mathematics, Managing Information

Systems, Principles of Management

McKendree University Lebanon, IL from January 2009 to May 2009

. Summary: Developed a high concept of ethics in the computing and

provided my own examples of problems facing the world today. Also

began to study the C++ programming language.

. Classes: Computer Ethics, Intro to Programming C++ I and II

Morrisville State College Morrisville, NY from Fall 2005 to Spring 2006

. Summary: Studied more in depth with information technology including

higher level computer applications as well as some business

practicality.

. Classes: Computer Applications II, Business Communications, Business

Organization & Management

Alfred State College Alfred, NY from Fall 2003 to Spring 2005

. Summary: Began discovering the basics of the information technology

field while focusing on the internet and how to create my own web

pages. Programming knowledge included HTML and JavaScript as well as

implementing them with databases.

. Classes: Database Application and Programming I, Networking I, Web

Publishing, Microcomputer Systems I, Intro to Web Page Development,

Intro to Information Technology, Intro to Programming for IT

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