Customer Service Quality Assurance

James Moore

Citizenship : USA Date of birth : ** October 1987

Contact

Tel : 570-***-****

E-mail : ***********@*****.***

Address

*** * **** ***, **********, PA 17815

Profile

Objective I am seeking a position as a Data Entry Specialist - REF#RB4415

Availability November 2010

Key Skills

Proficient or familiar with a number of programming languages, and computer software, including:

ActionScript 3.0 (Flash) Some HTML, PHP, CSS Windows XP, 7 Web Experience Incl.

Some Java & Visual Basic Microsoft Office Adobe Photoshop, Flash IE, Firefox, Google

Education

2006 to 2007 General Education Courses

Bloomsburg University, Bloomsburg, PA

Intro Computer Science Course(Working With MS Office)

2002 to 2006 General High School Academics

Abington Heights High School, Clarks Summit, PA

Took Computer Tech Course ( (Dis)Assembling Computers)

Computer Science I & Computer Science II AP Courses

Work Experience

Full-Time

Triangle Tech

Admissions Representative June 2010 – Present

Calling leads on a daily basis.

Interview and Tour prospects so as to recommend them for acceptance.

Ensure all lead information is up to date.

Make follow up calls to all enrolled students

Enroll students into the school.

Assist enrolled students with overcoming obstacles.

Full-Time

ICT Group, Inc

Banker/CSR/TSR May 2008 – January 2010

Telephone Sales Representative - Working with HVAC, Banking, Credit Card Retention,

Used up to 10 different software programs at any given time - each with different complexities.

Short term investment sales through banking & HVAC equipment and packages sales on outbound

calling.

Quality Assurance – Monitor and Record calls to ensure quality

Full/Part Time

A C Moore

Merchandiser June 2004 – April 2008

Ordered merchandise for different departments.

Stocked, Cleaned, and maintained different departments.

Cashier

Organized and cleaned stockroom on occasion.

Customer Service

Activities and Interests

Internet Personal website project: www.EpicTechWorld.com (Recently built)

Computers Computers/Technology, Gaming, Programming

Languages

English (native) Latin (Familiar but not fluent)

Contact this candidate