Customer Service Quality Assurance

Contact phonE 787-***-**** / 787-***-**** . e-mail

*********@*****.***

Ext. Villa Evangelina buz n 906 . manat , PR 00674

m nica mart nez oropeza

objective

[pic] Execute great communication skills and leadership

qualities to add value to the company with the

opportunity for professional growth based on

performance.

EDucation

[pic] June 2008 University of Puerto

Rico Arecibo, PR

B.A. in Tele-Radio Communications.

Magna Cum Laude, GPA 3.88

Students Public Relations and Advertising

Association (2004 - 2006).

Committee for the Accreditation of the Department

of Communication of the University of Puerto Rico

in Arecibo (2007 - 2008).

October 2001 U.S. Army Military Intelligence

School

Fort Huachuca, AZ

Intelligence Analyst Course

February 2002 The Army Institute for

Professional Development

Fort Eustis, VA

Advance Intelligence Analyst Course

Experience

[pic] March - Sept. 2010 Department of Commerce (US

Gov.) Arecibo, PR

Quality Assurance Supervisor

Made sure all Quality Assurance procedures were

followed as established within the time frame given

for each phase of the operations while maintaining

the expected workflow. Developed and established

internal procedures to meet the goals.

Preparation, analysis and interpretation of daily

reports. Prepared and revised work schedules,

revised and approved payroll.

Supervised of over 80 employees at the office and

field in three consecutive operations.

Established routes to resupply and pickup

promotional and customer service materials for 65

sites throughout 16 municipalities.

Handled confidential information daily.

May - December 2009 Oropez

Toa Alta, PR

AV Assistant

Prepared the conference room area for seminars and

workshops by setting up projector, portable screen

system, laptop, microphones, speakers and video

camera before each seminar.

Record video and audio of all oratory exercises and

reproduce each clip for the evaluation process.

Set and monitor audio levels for microphones and

lavalier.

July - August 2009 Epsilon Construction

Corporation* Manat , PR

Marketing Account Executive

Marketed the company with US federal agencies and

pharmaceutical companies established in Puerto Rico

with the means of gaining contracts.

Revised the company profile and made changes to

make it more effective.

Got a positive feedback from USDA, US Army Air

National Guard and US Veterans Administration.

April - June 2009 EnBodaPR.com/MisQuincePR.com*

Dorado, PR

Sales and Marketing Account Executive

Marketed both websites within traders of the

wedding and "quincea ero" industries with the means

of selling advertising spots in each website with

positive results.

Created a Power Point presentation which I would

send by e-mail and then discuss by phone with those

potential clients that I could not meet in person

because of their busy schedule.

Sept. 2008 - Jan. 2009 EJE Sociedad

Publicitaria* Guaynabo, PR

Advertising Account Executive

Became a liaison between the client and the

advertising agency Traffic team making sure the

communication flowed effectively. Presented

creative work to clients for approval or

modification.

Monitored the status and effectiveness of

advertising campaigns by keeping records and

preparing weekly reports that I would submit to the

client.

Accounts I worked: Johnson & Johnson (Baby &

Skincare), Cooperativa de Seguros M ltiples,

Suiza/Garrido, GE Money (Wal-Mart & Sam's Club)

April - June 2008 Futura

Marketing* Manat , PR

Marketing Representative

Gathered information from providers and affiliates

for a major healthcare insurance company by

visiting private medical offices as well as medical

groups.

Took initiative to contact food service providers

like Subway Restaurants and Econo, a major

puertorrican supermarket, and gained credit and

sponsorship with both for our health fairs.

Submitted providers and affiliates information

reports as well as expense reports on a daily basis

by fax, as well as completing a monthly report.

Organized weekly promotional events for patients in

different doctor's office as solicited by the

health providers.

June 2007 - May 2008 In The House Magazine

Carolina, PR

Contributing Writer

Carried out research of international artists for

magazine articles, using the internet and different

web engines.

Conducted personal interviews of artists. Had the

initiative to get interviews other than those

assigned by my supervisor.

Met deadlines on each story and kept my supervisor

updated thru emails.

Six published articles.

August 1998 - 2005 US Army/PR National

Guard PR

Intelligence Analyst

Gathered information on threats, prepared reports

and kept them up to date. Prepared and gave

briefings to upper level management on a daily

basis using Power Point and InFocus system.

I volunteered to assist the operations section who

was in charge of the logistics involving the

arrival, departure and mobilization from and to the

International Airport Ram n Villeda Morales in San

Pedro Sula, Honduras, and our area of operations in

Lempira while working hand in hand with the

Honduran Immigrations Officer to expedite the

processing of every soldier at this civilian

airport. I also briefed these soldiers in security

protocols of the operation area. I processed 2,000+

soldiers in this mobilization.

While in operation JTF Lempira, Honduras, kept good

communication with local and joint forces security

officials as well as with local civilians, to

safeguard our troops as well as the civilians

working with us.

Held a Top Secret/SCI Clearance.

Army Commendation Medal, Army Achievement Medal

Service Connected Veteran

Rank at time of honorable discharge: E5 (Sergeant)

Skills

[pic] Script writing for TV, radio and film. TV and radio

production. Production of commercials for TV and

radio. Journalism, media management, photography

and videography. Fully bilingual, responsible,

dedicated, organized, excellent leadership skills,

creative, team player, customer service driven,

capable of working with little or no supervision,

work under pressure, problem solver, excellent

computer skills in Outlook, MS Office and Internet.

* Temporary services

Contact this candidate