Customer Service Medical

Joy Jeanne Croteau

** **** **** **

Atkinson, NH 03811

603-***-****

***********@*******.***

Objective

To obtain a position, which utilizes my experience, education, problem

solving, organizational skills, interpersonal skills as well as my ability

to work independently, or and as part of a team.

Skills

Customer Service, Confidentiality, Scheduling, Payroll, Reception, Accounts

receivable, Accounts payable, Billing, Documentation control, Quality

Control Education system, Microsoft Word, Microsoft Excel, Microsoft

PowerPoint, Epic, Outlook, FrameMaker, Quick Books, Data Entry, EMR,

Numeric Filing, Color Coded Filing, Alphabetical Filing, Medical

Terminology, Human Resource Management, and a variety of other skills

Surge Resources Inc, Manchester, NH.

Human Resource / Payroll Coordinator

. Liaison

. Developed and coordinated a Human Resource Department

. Calculate Hourly pay, Bonus pay, Sales commissions and Administer

compensations

. Organizing and maintaining administrative files

. Insurance enrollment

. 1-9 personal file compliance

. Track and maintain personal hourly wages and vacation records

. Identify staff vacancies and recruit, interview and hire applicants

. Provide support for difficult staffing duties

. Maintain and order adequate level of office supplies

Elliot Hospital Manchester, NH.

Medical Records Processing Technician

. Front desk reception for medical records department

. Assists and provides physicians with necessary information and data

for completion of medical records

. Maintain and utilize a variety of health record indexes, storage and

retrieval systems, to retrieve health information

. Schedule conference room and set up records for physicians review

. Verifies, assembles and analyzes medical records according to

established standards of the Joint Commissions Accreditation of

Healthcare Organization and Department of Health

. Retrieve discharge patient's records from patient care area

. Organizing and maintaining administrative files

. Participated in pilot program for Electronic Medical Records Program

Schneider Automation, Inc, N Andover, MA.

Documentation Specialist \ Assembly Rework Specialist

. Analyze and create documentation to assist CFM (Continuous Flow

Manufacturing)

. Issued revision control updates for use in the manufacturing

department

. Electronic and hard copy file management

. Places material in electronic media such as mainframe computer

. Prepare catalog of documentation

. Locates and removes material from files when requested.

. Formatted, paper process sheets, color codes, drawings, part numbers,

revisions, detailed assembly drawings, notes, and step-by-step

instructions

. Result: Developed and launched station to station downloads of process

sheets to increase productivity on the manufacturing floor

. Kit Staging Scheduler

. In-circuit Specialist / Group Leader

. Electro/Mechanical inspection and Prom programming

. Developed and launched Electro/Mechanical Prom programming area

. Results: Increased production from 30 devices to 30,000 devices per

month. Decreased need for outside vendors, which provided substantial

savings, saved time and increased productivity

. Prepared monthly status reports

. Trained and oriented new staff, Assisted supervisor with evaluation of

workers, and attendance records

. Inspection, rework of surface mount and through hole printed circuit

boards

. Created and incorporated dBase for kit staging area to assist

department in locating materials necessary to build various assemblies

. Created a material location system for incoming inspection

. Team Leader for Quality Circle and Business Focus Teams

. Rework of surface mount and through hole PCB's

. Microscope experience

Education

WIU a subsidy of Phoenix University Associate Healthcare/ Business

Administration Degree 2007

LARE Training Center, Haverhill, MA Medical Billing/Coding Office Assistant

Program

Certified programs In house training at Schneider

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