Customer Service Manager

Anthony Costopoulos Page * of *

Anthony Costopoulos

**** *. *** ****, *** 130-163, Las Vegas, NV 89130

Cell: 646-***-****

PROFILE

Results-driven, former IT professional with strong computer skills currently working for an

ecommerce/internet sales company specializing in auto parts. Experienced in stockroom

management, inventory control, shipping and customer service.

Major strengths include: Inventory database management; PCs, printers and scanners; MS Office

and Windows; Ability to multitask; Excellent organizational and analytical skills; Attentiveness to

detail with emphasis on accuracy and quality; Problem determination and resolution.

QUALIFICATION HIGHLIGHTS

• •

Inventory Management Shipping and Freight

• •

Customer Service & Support Ecommerce & Internet

• •

Document Processing Process Improvement

• •

Order Processing, Packing and Routing MS Office and Windows Proficiency

• •

Customer Invoicing and Claims PCs, Servers and Scanners

Processing

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EXPERIENCE

EWholesaleMotors.com, Las Vegas, NV, August 2006 - Present

E-commerce, Shipping and Inventory Manager

• Perform light mechanical duties in disassembling parts from vehicles.

• Photograph parts and maintain inventory database.

• Create and manage eBay listings.

• Process parts orders utilizing ShipRush, eBay, PayPal and Google Checkout.

• Coordinate FedEx, UPS and USPS shipping as well as domestic and international LTL freight.

• Maintain Excel shipping logs.

• Responsible for online customer billing, invoicing and claims processing.

• Provide customer service and support.

Cheflive, Inc., Las Vegas, NV, January 2002 – August 2006

Digital Media/Content Developer

• Video streaming and editing.

• Graphics design.

• Setup video, audio and lighting equipment for studio taping of cooking shows.

• Production and distribution of cooking DVDs.

Bowne Digital Solutions, NY, NY, March 1999 – November 2001

Document Analyst/Applications Developer

• Managed and streamlined the development and implementation of digital resources for various

financial statement applications, greatly improving performance on both high speed laser printers and

display devices running applications such as AFP and Xerox viewers.

• Served as administrator for IBM, Xerox and PostScript print platforms and printing software.

• Liaised with operations, client services and systems departments on multiple projects.

Empire Blue Cross and Blue Shield, NY, NY, June 1985 – March 1999

Sr. Systems Analyst

• Responsible for planning, analysis, development and implementation of digital print applications.

• Created digital forms, fonts and images utilizing Elixir Technologies and AFP formatting tools.

• Developed bar code applications for mail processing systems.

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• Designed and developed check applications for MICR processing systems.

• Prepared and presented progress reports for senior management.

Education

HTML, The New School, NY, NY AIX Version 4, IBM, NY, NY Advanced Function Printing, IBM, NY, NY

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