Sales Customer Service

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SAYEED CHAUDHURY

Mobile: 925-***-****

Email: *******@*****.***

HIGHLIGHTS OF SKILLS AND ACHIEVEMENTS

. Successful career in sales and operations leadership, supply chain,

fulfillment, printing, and direct mail with experience in logistics,

executive management, account acquisition and retention, technology

solutions, and strategic planning

. Drove organic growth, by more than 300% as the COO of Iron Mountain

Fulfillment Services (IMFS) in 8 years; by more than 150% as the

Managing Director of Comac in 4 years

. Delivered double-digit pre-tax income of over 18% for every quarter as

COO at IMFS

. Managed seven facilities nationwide, successfully selling to and

serving both small businesses and Fortune 500 clients

EXPERIENCE

Silicon Valley Direct 2010 -

Present

Vice President

Currently leading the business development and marketing efforts for the

full-service provider of integrated marketing services.

. Developed a cost effective sales lead generation process that has

resulted in 600% increase of appointment rates

. In process of developing positioning, marketing strategy, and messaging

initiatives

K/P Corporation 2007 - 2009

Vice President

Responsible for managing operations, customer service, sales support and

strategy development. Provided leadership to the region delivering offset

print, digital print, direct mail and web solutions.

. Achieved reversal of losses in contribution margins with steady

increase in profitability through process improvements, developing and

leveraging core strengths, new client acquisition during difficult

market conditions. Increased operating margins by 22%.

. Delivered a high level of customer satisfaction and retention on a

consistent basis after years of losses and diminishing expectations.

Successfully retained 100% of the clients.

. Developed a leadership team that took on increasing responsibility,

delivering outstanding results and laying a solid foundation for the

future.

. Improved employee morale and participation, achieving high performance

through open-book style of management, promoting open, respectful and

honest communications.

Iron Mountain Fulfillment Services 1999 -

2007

Chief Operating Officer

Total accountability for sales, national operations, account management,

corporate operations, information technology, marketing, product

development, accounting and human resources. Created a customer- and

employee- focused environment by leading and working with the management

team to define and accomplish the goals, objectives, cultural and strategic

plans. Far exceeded income (OIBDA) goals while securing near 100% levels of

client and employee satisfaction and retention. Provided leadership on all

aspects of customer issues and sales prospects.

. Total P&L responsibility for the division that grew to $44M in

revenues, including setting financial targets and budgets, analyzing

and reporting financial and operational results and forecasts.

. Set strategic direction and strategic priorities for the company

including product, pricing, and organizational structure that led to

breakthrough product offerings and profits.

. Anticipated and managed changing market needs by developing a business

review and product development infrastructure, and deploying

appropriate capital and operating resources.

. Successfully designed, tested, and brought to market 30+ new products

and services.

. Developed new digital print business line including a web-to-print

interface, variable data publishing, and personalized, relevant

communication services that provide unprecedented levels of response,

personalization and service to clients and their end users.

. Communicated objectives, standards, culture and philosophy to 240

employees and 215 customers.

. Selected, trained and developed 13 direct reports, including 7

Managing Directors, 3 Directors, and 3 Managers.

. Proven success with new sales and increased sales from existing

clients. Provided leadership to the marketing director, the sales

director and sales executives in developing and implementing marketing

and selling strategies within market verticals.

. Developed and directed the "open book" culture of the organization

through continual improvements in leadership, employee communications,

and incentive compensation.

. Managed all business expansion and M&A integration that added new

revenue and market share.

. Provided leadership during the sales process including positioning,

pricing strategy, presentations, closing, and contract negotiations.

Comac Inc. 1994 - 1998

Managing Director

Managed all activities for the largest and most profitable facility for

Comac, accounting for more than 60% of the revenue of the company. Grew

revenue by 150%. Developed systems, services, standards and innovations

that are the basis of Comac's core competencies and competitive advantages.

. Defined and helped develop a first-ever, real-time web-based ordering

and inventory management system which continues to differentiate

Comac.

. Developed, positioned and introduced quick-turnaround operational

processes, including "in by 2 out by 5" order processing, and "4 hour

or less" dock-to-stock receipts.

. Developed and implemented an award-winning open book management style,

with incentive compensation for all employees that continues to

achieve extraordinary employee satisfaction, retention and

performance.

. Managed sales executives and closed many new small and large accounts

including four of the top six national accounts resulting in

$7,200,000 in additional annual recurring revenue.

. Established organizational models including account management and

operations that continues to be the model for all of Comac's

facilities.

. Selected and created a high-performance team that produced four future

managing directors and various account and operations managers.

EDUCATION

San Jose State University, San Jose, CA BS, Business

Administration

PROFESSIONAL DEVELOPMENT

Member of TEC/Vistage - International organization of CEOs and key

executives focused on enhancing management and leadership effectiveness.

Have participated in training courses from Miller Heiman, AMA, DDI and

others, topics included Sales, Account Management, Cause Analysis, Decision

Making, Project Management, Presentation Skills, Team Development,

Recruiting, Predictive Index, etc.

Contact this candidate