Customer Service Sales

JESSICA J. RAVELO

*** ****** ******, ********, **, 07022

Phone: 201-***-****

Email: *******.*.******@*****.***

SUMMARY OF QUALIFICATIONS:

Ten years of customer service and sales experience in the fields of

Telecommunication, Medical and Home Improvement.

Detail-oriented individual with the ability to prioritize multiple

requests.

Ability to interact well with all levels of management.

High degree of independence with an enthusiastic attitude; excellent

analytical, oral, and written skills.

Bilingual/Spanish

PROFESSIONAL EXPERIENCE:

AT&T, Paramus, NJ

International Customer Experience Liaison, 2008-2010

Provided support to AT&T customers by reviewing bills, making

adjustments and giving credit when needed at the same time ensuring all

service objectives are met.

Provisioned accounts in adding/removing features.

Discuss phone plan features, rates, proration and phone contracts.

Assisted Spanish speaking customers.

Managed staff of 5-10 customer service representatives.

Assisted in the training of new customer service representatives and

associates.

Worked with domestic, international, consumer and business customers.

Handled over 800 calls per month.

Assisted peers in advocating best practices, customer rules, company

policy and procedures.

Met with quality managers and team managers to review current scores

from calls taken in the center.

Metropolitan Eye Care, Paramus, NJ

Optical Technician, 2006-2007

Responsible for assembling the lenses of optical devices.

Tested the lenses and other related equipment for accurate

calculations.

Cleaned and fitted glasses or contacts and mechanical parts of devices.

Attended meetings with ophthalmologist and other experts in the field.

Responsible for the maintenance of testing and other tools.

Prepared reports of performed tasks.

Maintained inventory for the store.

Assisted with patients at check in and reviewed patient history.

Handled sales in the optical area.

Knowledge of medical terminology and health plans.

Lowe's Home Improvement, North Bergen, NJ

Sales Specialist, 2000-2005

Responsible for ordering and entering all special order services.

Managed 100 plus accounts, consistently growing sales and maintaining

long-term profitable relations.

Coordinated special installation services with outside vendors for

customer satisfaction.

Met weekly budget for multiple department and installation services.

EDUCATION:

The Cittone Institute, Paramus, NJ

Received Medical Assistant Diploma, 2006

COMPUTER SKILLS:

Knowledge of Microsoft Office and Windows, Excel, Apple OS X, Genesis,

Internet Explorer, and Safari

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