Customer Service Representative

Carol Nix

**** ****** ***** ********* ** *****

Phone 951-***-****

E-mail: ***********@*******.***

Summary of Qualification____________________________________________

Highly motivated and result-oriented professional with exceptional

leadership and communication skills. Experienced in leading and motivating

associates with strong management and administration skills. Able to

provide high impact results in an organized style that exceeds company's

goals and objectives.

Professional Experience______________________________________________

1 YRCW Inc. - Bloomington CA August 2007-July 2010

Dispatcher/Relay Assistant.

. Coordinate work assignments, monitor performance and provide training

on job duties, company policies and procedures.

. Payroll and administrative duties for office and Union employees.

. Manage daily routes and schedules for the driver's assignments

. Extensive knowledge and effective use of the local union contract

Safety Coordinator

. Administered and supported the safety and health programs to ensure a

safe work place as well as to be in compliance with government safety

regulations.

. DOT regulations and CHP inspections.

2 US Xpress Enterprises - Colton, CA January 2006 -

2007

1 Fleet Manager

. Assures that drivers comply with both internal and external issues

relating to company policy and procedures.

. Monitor the process cycle governing daily tasks and updates all

persons and/or reports needed to perform job functions.

. Involved in the planning and other functions relating to pick-up and

delivery of freight nationwide.

. Accountable for 100% on time delivery.

3 Frontier Transportation - Pomona, CA May 2005 - January 2006

Cargo Dispatcher

. Coordinate Northbound and Southbound dispatch of drivers and cargo.

. Communicate cargo information to the customers on a regular basis.

. 24-hours on call customer service administrator.

. Receive and manage high level of incoming calls from drivers and

customers.

4 Ironwood Communications - Riverside, CA October 2004-May 2005

Cable Dispatcher

0. Responsible for managing and maintaining the automated scheduling

system for the Field Operations Department.

0. Maintain efficiency of scheduling manpower. Provide administrative

support to Field Service Representatives and Foremen.

0. Assist Customer Care Department with special customer requests and

coordinates between Customer Service Group Leaders, CSRs, and

Dispatchers.

. Transmission of information or documents to customers, using computer,

mail or fax machine. Responsible for ordering and maintaining office

supplies and inventory levels.

DirecTV - Riverside, CA August 2004-October 2004

Customer Service Representative

. Responsible for managing and assisting to resolve customer service

issues via phone or e-mail.

. Managed billing exception issues effectively and efficiently.

. Successfully controlled multiple computer systems effectively.

. Navigated multiple data entry systems and other relevant applications.

Education____________________________________________________________

0. Kaplan College - Riverside CA

2010

0. March High School - Moreno Valley, CA 2002-2003

0. University Valle Del Bravo - Sinaloa, M xico 2001-

2002

0. University Institute Am rica - Sinaloa, M xico

1998-2001

Training____________________________________________________________

0. Safe Handling of Hazardous Materials

0. General Safety in the workplace

0. Harassment in the che workplace

Technical Skills______________________________________________________

. Use of radio for internal communications with driver's and staff.

. AS400 System

. Proficient in Microsoft Word, Excel, Power Point, Outlook and Access.

. Typing speed 45WPM.

. Efficient in record keeping and filing

*REFERENCES FURNISHED UPON REQUEST

Contact this candidate