Customer Service Process

Phone 310-***-****

E-mail **************@***.*** 23026 Walnut Street

Torrance, CA 90501 Judith Sadol

Objective Seeking employment in a growing company where I

can apply my skills as a problem solver.

Work 07/2007- 09/2010 Future Forwarding Compton, CA

experience Freight Forwarding & Import Clerk

Coordinated with customers and overseas agents on new

bookings.

Handle customer SOP, bond and POA maintenance.

Processed 10+2 requirements.

Receive and file documents from the customer,

shipper, steamship line, agent or bank. Obtain

required information when necessary and review for

accuracy.

Classify shipments.

Process entries via ABI in a compliant manner.

Coordinated delivery of cargo..

Process payables and assist with receivables.

Process duty payments through ACH.

Answer department calls, and assisted customers and

other third parties with questions.

06/2004- 09/2007 HYC Logistics Torrance, CA

Import Clerk

Receive and file documents from the customer,

shipper, steamship line, agent or bank. Obtain

required information when necessary and review for

accuracy.

Process entries via ABI.

Arrange delivery of cargo to customers.

Process payables and assist with receivables.

Answer calls to the department promptly and in a

friendly manner.

06/1998- 06/2004 R.S. International Inglewood, CA

Import Clerk

Process entries via ABI.

Arrange delivery of cargo to customers.

Process billing invoices.

File clerk

Runner to customs to submit entries.

Answer department calls.

Skill Organized individual with excellent communication

Summary and customer service skills.

Able to handle brokerage functions with US Customs

for freight imported into the US via ocean or air

and will liaise with customers, agents, shippers,

and Customs efficiently and in a timely matter.

Willing to go the extra mile to satisfy the

customer.

References Available upon request.

Contact this candidate