Kathy Allen
?
**** **** **** **** ***?Springfield, MO 65809
Phone: 417-***-****
Email: ***********@***.***
QUALIFICATIONS
Experienced mainframe computer operator. Laptop and PC
experience with entire Microsoft Office Suite, Crystal and
VISIO. Proficient with XP and VISTA. Created, updated and
maintained technical and instructional documentation. Quite
comfortable working alone, but is an excellent team player
and enjoys working with others.
WORK HISTORY
August 2008 - March 2009 Springfield Assistant Manager of Technology U.S
Census Bureau
Primary responsibility was to set up computers in the new
(empty) office, educate other managers and clerks on how to
use them, and get the computers working again if problems
developed. Set up, modified and closed user accounts, in
accordance with Federal security regulations. Received
shipments and tracked inventory which consisted of desktops,
laptops, HHC (hand held computers), and SD cards.
Established, trained and supervised the eight-person Help
Desk.
Nov 2007 - August 2008 Technical Support, Teletech
First level technical support/customer service. Provided
telephone troubleshooting for Hewlett-Packard notebook
computers, and immediate assistance to customer support
requests. Used internal resources such as databases and
Internet sites for troubleshooting. Analyzed problems by
phone and talked clients through reseating RAM, installing
wireless cards, etc. Consistently scored high in customer-
satisfaction surveys.
Apr 2007 - Sept 2007 Environment Content Management Specialist, BKD
Worked with the Thomson Go File Room
accounting database; set up, deleted and modified user
profiles in accordance with company guidelines. Traveled to
remote sites & assisted in configuring and installing 20-25
PC's for classes. Answered questions & assisted students in
class. Dismantled and packed PC's and equipment after classes
were finished. Packed and shipped training materials to
remote sites prior to class. Responsible for setting up &
maintaining upcoming class attendance rosters. Installed &
tested software.
Feb 2006 - July 2006 Client Services Specialist, Cox Health Bone & Joint
Center
Prepared reports using Crystal and Excel, and
flowcharts using VISIO. Reports were varied, and included
work orders, and tracking monthly expenditures on hardware
and software. Duties also included formulating, (under
supervision), editing and proofreading company policies to
conform to HIPPA regulations. Contacted outside vendors to
request and update price quotes on computer hardware and
software.
April 2000 - Feb 2006 Mainframe Computer Operator, LE Cox Medical Center
North
Monitored MVS consoles, mounted tapes, and used IBM 2705 and
IBM 4245 printers to print bills and statements. Wrote
documentation for jobs and instructions for running them.
Maintained and updated nightly run sheets. Assisted in
training other operators.
March 1983-April 2000 Mainframe Computer Operator, Alltel
Advanced from entry-level to lead operator. PC experience included
Windows 3.1, 3.11, 95, 98, NT, 2000 and XP. Software packages
include Microsoft Works, Word and Excel.
Monitored MVS, VM and VSE consoles, monitored
CICSes, mounted tapes, printed documents and reports, and did
customized work and ran tests for programmers.
Used ZARA tape management system to maintain and update the tape
library, and wrote documentation and user instructions for
it. Used ZEKE job scheduler application to set up daily,
weekend and holiday schedules, and wrote documentation and
instructions for using and maintaining it. Updated and
maintained IPL documentation.
Ran test jobs for programmers, created tapes for offsite clients, ran
system backups, and trained new operators on all three
shifts. Maintained and ordered inventory (paper, tapes,
toner, etc).
1982-1983 Mainframe Computer Operator, Datamatics
Hired as an entry-level operator. Ran a 4341 IBM computer.
Reel-to-reel tapes, punched-card input decks. IPLed
frequently.
EDUCATION
1975-1979 Business Data Processing
Arkansas State University
Jonesboro, AR.
Alltel Employment Verification Number: 800-***-****