Customer Service Software

KAM BUTTHAJIT

***** ***** *****. **********, ** *0585. Home 815-***-**** Cell 815-***-**** ***********@*****.***

OBJECTIVE

A challenging position capitalizing on the ability to contribute to administration, organization, and financial

initiatives.

PROFESSIONAL EXPERIENCE

CB&I/TECHNISOURCE, Bolingbrook, Illinois 2008 – 2009

IT Assistant/Media Off-Site

• Updated and recorded media off-site

• Coordinated weekly pickups of media off site storage with Iron Mountain. Scheduled retrievals as needed

for management

• Reported weekly on Network ID, Email ID and PeopleSoft

• Added, created, verified and updated weekly reports of missing Email ID and Network ID for new hires in

PeopleSoft

• Created and updated new hires request, changed request, transferred request, and termination

• Deleted and updated terminated employees and lookup the users’ information, such as Email ID, Network

ID, work and home phone, location and job title

• Added person, edited person, and copied to personal address book

• Added, matched, verified and updated the accuracy of Email ID, Network ID, Serial, and Asset Tag

numbers in the MAC Requests and in the Domino Directory for users before sending to upload in the

systems

• Assigned, deleted, and updated software title in the Software Portfolio (allocation) with the names of the

many individuals that have requested Symantec AntiVirus Home use

• Maintained termination in MAC requests – received users name by email daily, allocated (made inactive in

the system), updated logged in Software Portfolio, etc

• Maintained confirmation of completed software/server licenses in appropriate filing systems

• Updated the Interoffice Directory to ensure they were up to date and current

STANLEY SECURITY SOLUTIONS, Bolingbrook, Illinois 2005 – 2007

Key Code Specialist

• Wrote, created, updated and contributed codes to combinating area.

• Printed reports and archived codes from night processes and special requests, as needed

• Compiled, sorted and verified the accuracy of codes before they were entered

• Compared codes with source documents or re-entered codes in verification format to detect errors

• Located and corrected code entry errors or reported them to supervisor

• Created and edited documents

• Prepared invoices, reported, memos, letters, and other documents, using word processing and spreadsheet.

• Stored completed documents in the appropriate location

• Operated office machines, such as photocopies, scanners, fax machines, printers and personal computers

• Updated procedures/forms continuously to ensure they were up to date and current

COMPUTERS DONE RIGHT, Joliet, Illinois 2003 – 2004

PC Technician (Intern)

• Built PC, installed ATA/ATX motherboards. CPU. RAM. Hard drives. Com & Parallel ports

• Configured Cmos, partition, format drives, installed operating systems, Windows 95/98/NT4.0/2000/XP

• Troubleshot PC hardware, software operating systems, and assigned static IP address

• Setup, configured, maintenance, software and hardware installation

• Oversaw the daily performance of computer systems

• Diagnosed hardware and software problems and replaced defective components.

• Performed data backups and disaster recovery operations

• Implemented network security measures to protect data, software and hardware

• Read technical manuals and communicated with users to provide technical assistance and support

TELLABS OPERATIONS, INC., Bolingbrook, Illinois 1997 – 1998

Customer Service Representative

• Communicated with customers by telephone or in person in order to provide information about products

and services. Took orders or cancelled accounts and obtained details of complaints

• Kept records of customer interactions and transactions

• Recorded details of inquiries, complaints, and comments, as well as actions taken

• Checked to ensure that appropriate changes were made to resolve customer’s problems

• Completed contract forms, prepared change of address records, and issued service discontinuance orders on

used computers

EDUCATION

Certificate of Completion PC Technician and Network Administration (2004)

New Horizons Computer Learning Centers, Chicago, Illinois

Bachelor of Science in Information Technology Management; Minor in Business (2003)

University of St. Francis, Joliet, Illinois

COMPUTER SKILLS

• Microsoft Office 98/2000/2003/2007 (Word, Excel, and Internet Explorer)

• Microsoft Windows 98/NT4.0/2000/XP

• CompTia A+ Certification

• Symantec Norton AntiVirus and McAfee Virus Scan Professional 7.0

DESKTOP NETWORKING SKILLS

• Setting up a personal computer

• Installing or removing internal hardware, software and upgrading system components

• Configure TCP/IP and troubleshoot TCP/IP connectivity in the Windows 98/NT4.0/2000/XP operating

systems

• Managing files, print resources, and managing disk resources in Windows 2000/NT4.0/XP

• Troubleshoot PC hardware, software operating system, assign static IP address

• Implementing local security in Windows 98/NT4.0/2000/XP

• Install, configure and setup computers printers on the network with all appropriate software

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