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Customer Service Software

Location:
Mechanicsville, VA, 23116
Posted:
October 15, 2010

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Resume:

William R. Molenkamp

**** ****** **.

Mechanicsville, VA

*****-****

Phone: 804-***-****

Email:

abjer1@r.postjobfree.com

Dear Ladies and Gentlemen,

Please allow me to introduce myself, my name is William Molenkamp I am

certified through the CompTIA certification program in A+, Network+ and

Security+. Included is a link where you may view my current CompTIA

Certification transcripts for your information. My skills and

employability have been verified by the Commonwealth of Virginia

through the ACT WorkKeys test having recently earned a Career Readiness

Certificate at the Gold level. I am submitting my resume for

consideration for the IT Assistant position presently advertised on

indeed.com.

I have ten plus years of business experience working with computers and

various software applications including Microsoft Office 2003 and 2007

in commercial printing and custom manufacturing, cost estimating and

production planning and have many transferable skills. I am presently

seeking a challenging opportunity in the IT Field. I value

opportunities to gain knowledge and experience. My extensive

professional experience has equipped me with strong communication,

customer service, and administrative skills. I am also very detail

conscious and possess strong analytical and troubleshooting skills,

disciplined in my work ethic and able to work diligently for extended

periods without direct supervision.

For the past few years I have developed additional skills in

supervision while serving the Electoral Board of the City of Richmond

Virginia as a Chief Election Officer on Election Days. My broad

background makes me an excellent candidate for employment.

I am presently participating in the Hanover County Citizen's Police

Academy (HCPA). The HCPA provides specialized training to enable

graduates of the program to assist the Sheriff's department through

volunteer efforts in areas such as traffic direction and control

procedures, basic first aid with CPR training, radio procedures and

basic automotive assistance for motorists traveling in the county.

I would like an opportunity to discuss any openings within your company

that you may be able to offer and discuss how I would become an asset

to your team.

Thank you for your time and consideration.

Sincerely,

William R. Molenkamp

William Russell Molenkamp

9338 Saddle Ct.

Mechanicsville, VA 23116-4182

Telephone: 804-***-****

Email: abjer1@r.postjobfree.com

STATEMENT OF MY A team player with a vision and a variety of

PHILOSOPHY experience creating an endless road of positive

results while working effectively with peers,

subordinates and key management personnel.

WORK EXPERIENCE City of Richmond Virginia November 2009

900 E. Broad St., Chief Election Officer

Richmond, VA 23219 Precinct 306

Supervised a team of six election workers on

Election Day.

Set up Polls for Election Day.

Verified network connectivity of all voting

machines.

Tallied results, completed forms, set up modem to

send results to central office.

Worth Higgins and Associates, 4/2009 - 8/2009

Inc.

8770 Park Central Drive, Cost Estimator /

Richmond, VA 23227-1146 Planner

Telephone: 804-***-****

Worked in a team environment to provide management

and sales with cost information for competitive

bidding on work based on a specific description of

client specifications.

Proficient in Microsoft Office 2000, 2003, 2007,

Outlook, Word, Excel, Access, Power Point,

Publisher, OneNote and Several Internet Browsers.

Data entry and keyboarding skills.

Provided technical assistance to coworkers to

resolve software, hardware and network connectivity

issues on Microsoft XP and Vista operating systems.

Organized procurement of raw materials, outsource

services and logistical transportation information

from a network of vendors and suppliers. Worked

closely with team members in various departments to

ensure that delivery dates were met and customers

remained satisfied.

Colonial Printing and 7/2001 - 3/2009

Stationery, Inc.

4840 Waller Road, Richmond,

Virginia 23230

Production Planner / Estimator / Purchasing &

Procurement

Worked in a team environment to provide Pre-press,

Press and Bindery with computer drawn "CAD"

layouts. Provided a detailed production plan for

producing work to meet client specifications.

Initiated purchase orders for procurement of raw

materials to meet requirements of each job being

produced. Worked closely with several other

departments and outsource vendors to ensure that

jobs would be produced on time as specified by each

client.

Proficient in Microsoft Office 2000, 2003, 2007.

Installed, configured, and maintained updates for

software and anti-virus applications.

Provided technical assistance and instructions for

proper use to coworkers to resolve software,

hardware and network connectivity issues.

Installed PC components, Network Interface Cards,

etc...

Maintained network peripheral devices as needed.

Cadmus Graphic Solutions, 1/1995 - 6/2001

Inc.

5301 Lewis Road, Sandston,

Virginia

Estimator / Planner

Worked in a team environment to provide job

planning and cost estimating. Served in several

different job functions beginning as a

Lithographer, Cadograph Operator and Imposition

Operator. Later promoted to a position as a Job

Planner then moved again into Cost Estimating.

Prior to the facility closing, performed multiple

duties which included using CAD-CAM Software on a

Macintosh computer for making die lines and

imposition layout plans.

EDUCATION New Horizons Computer Learning Center, Richmond,

and Virginia

Certifications CompTIA A+ Certified

CompTIA Network+ Certified

CompTIA Security+ Certified

Here is a link to CompTIA where you may view my

transcript information...

Please click the following link or copy and paste

into your browser to view transcript

M92XCCF22JEQCGDL:

https://www.certmetrics.com/comptia/public/transcri

pt.aspx?transcript=M92XCCF22JEQCGDL

The viewing of this transcript currently expires on

December 31, 2011.

Rowan University

Glassboro, New Jersey

Bachelor's Degree; May 1980 - Major: Fine Arts

Education k-12



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