Customer Service Sales

ORLANDO VENTURA

***** ******** **.

Houston, TX 77099 (M) 713-***-****

Email: ***************@***.***

OBJECTIVE

Seeking a permanent position in the finance industry and to further develop

my skills and knowledge.

BACKGROUND SUMMARY

. 5 years in the finance industry

. Experience in the Mortgage Business

. 1 year of Inventory Data Entry Clerk

. 3 years of sales experience

. Sales & Customer Service Award

. Multi-tasking and self-starter

. Experience in fast paced environments

. Team Player

. Bilingual, Fluent in Spanish

. Strong interpersonal skills

. Attention to detail

. Problem solving skills

. Effective while working under pressure and within constraints

. Meticulous and detail-oriented individual, resulting in high performance

standard

. Excellent Mathematical Skills

SOFTWARE APPLICATION CERTIFICATIONS AND TOOLS

. Advanced Microsoft Office 2000, 2003, 2007

. MS Windows 2000, XP, 7

. Internet Browser

. MS Access 2000

. AS 400

. Microsoft Advantedge

. Edge

. Lotus Notes

EMPLOYMENT HISTORY

Office Team- Houston, Texas 1/2010-Present

Contract Positions/Temporary Work

Worked different short term temporary assignments. Created an excel

spreadsheet for Allied Waste Services that summarized drivers hours worked

and performance.

Regional Acceptance Corporation - Houston, Texas 4/2006-5/2009

Loan Administrator/ Credit Analyst

As a loan administrator I verified customer information such as place of

employment, proof of income, proof of residence, proof of identity and any

other stipulation that needed to be verified. Contacted customers prior to

funding to verify all information was correct. Communicated with

dealerships and customers for missing stipulations and/or information, also

updated dealerships with funding status. Assisted customers who had

questions or concerns on their loan accounts. As a credit analyst,

reviewed potential customers credit applications and analyzed their credit

bureau report. Worked with dealerships on vehicle loan to value price using

NADA guides and following Regional's rate sheet policy. After analyzing

either approved or declined loan. Assisted Branch Manager with weekly

financial reports.

Hewitt Associates/ Adecco - The Woodlands, Texas 10/2005- 3/2006

Customer Service

I was hired to do customer service for a new insurance client that hired

Hewitt to assist their members. I trained for 6 weeks for National Health

Access; there I learned their different options and requirements to enroll

new members. I learned many different customer service skills as well. I

also trained for other clients such as JP Morgan, HCA, to enroll their

employees during annual enrollment period for different insurance and

benefits options.

Countrywide Home Loans - Plano, Texas 7/2004-10/2005

Loan Builder/ Loan Processor I

Assigned to the MBNA department where first started building loan files.

Duties included printing out necessary loan documents with customer

information and making certain the documents were in the precise

arrangement. Updated pipeline information and directed loan files to the

appropriate personnel. January of 2005 I was promoted to a loan processor.

As a processor I verified potential customers information listed on the

credit applications. All verified information was documented into the

company's system. Reviewed loan file and confirmed all required documents

were in the file. Customers were contacted for any missing information.

Grocers Supply - Houston, Texas 5/2003 - 6/2004

Inventory Control Clerk

My responsibilities were to work in an area called a "Penalty Box," job

duties included to verify the pallets that arrived, either subtracted or

added them into the company's budget, supply list, and then located the

product from its missing location. Warehouse-to-Warehouse transfers,

imported goods, and counted/entered products into the AS 400 System.

Allocated space for new goods that arrived Warehouse, coded each piece with

a SKU Item number for future tracking.

SBC - Houston, Texas 01/2001 - 02/2003

Sales Customer Service

Worked for a Fortune 500 company, SBC Call Center. My responsibilities

were to sell long distance service and other company products over the

telephone. Job duties included producing 100 sales calls per day to Texas

SBC customers and back up customer service support.

EDUCATION & TRAINING

ELSIK HIGH SCHOOL - HOUSTON, TEXAS

High School Diploma - Class of 2001

General Education

. HOUSTON COMMUNITY COLLEGE

. NORTHLAKE COLLEGE

REFERENCES:

Excellent Professional and Personal references furnished upon request.

Contact this candidate