Customer Service Sales
Resume:
CHERRY NICHOLS
Frederick, MD 21701
301-***-**** (Cell)
Objective
To obtain a position with a growing company that values
their employees and believes in promoting from within.
Experience
2010-2010 Piercing Pagoda
Frederick, MD
Sales Associate
. Customer service
. Cash handling and use of register
. Maintain inventory counts
. Achieve daily sales goal through needs based selling
2006-2009 Chevy Chase Bank
Mount Airy, MD
Assistant Branch Manager
. Increase and maximize sales through strong customer service
and relationships by knowing my customers by using a need
based sales technique
. Supervise and manage the branch in the manager's absence by
leading by example while projecting and maintaining a
professional image to customers and staff. Ensure proper
training and coaching through constructive criticism and
praise
. Consistently help maintain daily branch audit operations
and security measures by following bank policy and
procedures. Other responsibilities include 540 sales
report, safe box custodian, signature cards, huddles,
provide assistance with BAR report, problem solving,
managing changes, weekly reports and marketing
. Mortgage advisor
. Notary Public
2004-2009 Gus'
Frederick, MD
Customer Service/Sales
. Quote prices and promote sales
. Inventory of merchandise
2004-2006 Genuine European Portraits
Maryland/Virginia
Self-Employed Sales/Photography
. Cold calls to child care providers to schedule appointments
and doing photography sessions resulting in hand drawn
portraits done in Barcelona
. Ensure sales through strong customer service and promotion
and knowledge of product
. Basic various computer skills
. Cash handling and following up on delinquent payments
2002-2004 American Income Life
Maryland
Self-Employed Licensed Life Insurance Agent
. Cold calls to schedule appointments
. Explain and sell life insurance policies to union members
and their family
2001-2002 Hot Topic
Frederick, MD
Store Manager
. Maintain all aspects of a music-oriented specialty store
. Data entry, payroll, employee scheduling, training/coaching
of 5-15 employees, visual merchandising, cash control, loss
prevention, processing receipt/transfer of merchandise.
Customer service and meeting sales quota through cross
selling
1998-2001 Camelot Music
Frederick, MD
Store Manager
. Maintain all aspects of a music-oriented specialty store
. Data entry, payroll, employee scheduling, training/coaching
of 5-15 employees, visual merchandising, cash control, loss
prevention, processing receipt/transfer of merchandise,
customer service and meeting sales quota
Accomplishments
. Chevy Chase Bank - Certificate for being in 3rd place
within entire company for receiving 100% on CIM's for
FY2008.
. Genuine European Portraits - Trip to Barcelona for being in
the top 5 for sales in the eastern region.
. American Income Life - Trip to see a Broadway play in New
York City for reaching 2nd highest sales in the Maryland
region.
. Camelot Music - Trip to Disney World for highest sales of
Sony promotional cd within all of the Maryland stores.
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